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An open letter from ServiceNow CEO Bill McDermott

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The best way to get through this? Together.

In response to the COVID-19 crisis, ServiceNow is putting our technology to work. The Now Platform® and the no-charge community apps we launched last week are helping organizations worldwide better manage the critical emergency response workflows required during this global pandemic.
We’re humbled that nearly 1,000 organizations worldwide, including local, state, and federal agencies, have downloaded these tools, with many immediately activating the apps to incredible, and potentially life-saving, effect.
The Washington State Department of Health and their CIO, Jennifer McNamara, is a notable partner in this effort. The Emergency Response Operations community app was quickly developed by them on the Now Platform. They needed a digital workflow solution to more quickly coordinate emergency response. The app has enabled the Department of Health to move faster, better coordinate people and logistics, and have real-time visibility into response activities. And, now we’re proud to partner with them to make this app available at no-charge to everyone.
In addition to the Emergency Response Operations app, ServiceNow is also proud of the fast effort by our own engineering teams to develop three other community apps to help: Emergency Outreach, Emergency Self Report, and Emergency Exposure Management. Together, these four community apps are designed to help customers and non-customers, including government agencies and enterprises, manage complex emergency response workflows. The apps are no-charge. They are configurable. And they are available in the ServiceNow store.
We also are grateful for the support from our partners, particularly Accenture, Deloitte, DXC Technology, EY, and KPMG. Each stepped up quickly to help customers deploy these community apps.
None of us is as smart as all of us. And no one succeeds alone. It is with deep appreciation we recognize the collective efforts of our teams, partners, and customers to put technology in the service of people.
Thanks to everyone working to flatten the COVID-19 curve. Together, we will prevail.

Bill McDermott, CEO ServiceNow

Helping you respond to COVID-19

We are committed to helping you manage the unique, rapidly evolving challenges presented by the COVID-19 pandemic. Our digital workflows simplify complexity, so you can focus on the work that matters most.

Emergency response management apps

Activate your response to the challenges presented by the COVID-19 pandemic with four community apps, available at no charge* for customers and others.

Emergency response to coronavirus for government agencies

Emergency Response Operations

Optimize staff and resources to support emergency response for public agencies and other organizations.

Connect with employees during the coronavirus pandemic

Emergency Outreach

Distribute information and confirm employee safety and location through email or a mobile app.

Employee illness and quarantine reporting for coronavirus

Emergency Self Report

Enable employees to report illnesses and readiness to return, and initiate workflows to help managers respond.

Coronavirus exposure management app

Emergency Exposure Management

Identify and manage exposure risk when an employee is diagnosed with an illness.


With the help of the free ServiceNow Emergency Self Report app, we can maintain some level of business continuity while responding to our employees’ needs.

Adrian Jaap
ServiceNow Manager and Quality Manager, CDL

ServiceNow partners support your coronavirus response

The power of partnership

More than 70 of our global and regional partners are leaning in to quickly help customers respond to the COVID‑19 crisis.

Community resources to support your coronavirus response

Our commitment to you

To help you continue to operate efficiently and implement critical workflows during the COVID‑19 crisis, we are offering additional support, including:

  • A commitment to maintaining virtually 100% uptime for ServiceNow® instances
  • Community support so you can interact with other users
  • A suggestions portal where you can provide ideas for new apps or features

* These apps are designed for immediate use at no charge for existing customers. Others can use these apps through September 30, 2020. After September 30, if you are receiving value and would like to continue use of these apps, ServiceNow will work with you to move to standard Now Platform App Engine pricing.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

Thank You

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