Changing the sales game in Japan

  • ServiceNow Blog
  • Life at Now
  • Careers
  • 2022
March 03, 2022

Sales careers at ServiceNow: 2 sales employees who work in Japan

“ServiceNow has the potential to change the world,” declares Kentaro K., a Tokyo-based solution sales specialist for Customer Workflows at the company. He considers himself somewhat of an evangelist, helping customers transform their businesses using the Now Platform®.

It’s an exciting time for Kentaro and his co-worker, Solution Consultant Miyuki M. Both are witnessing employee and customer growth opportunities in Japan.

[We’re hiring. Explore ServiceNow sales careers.]


“This year, I have a few major companies on my radar,” Kentaro says. These companies are some of the biggest and most well known in the region, so why wouldn’t he go after them? “I’m trying to shift the industry view, because we're selling something that's completely innovative, super new, and I’m very passionate about it.”

A smooth transition

Kentaro started working at ServiceNow in September 2020, during the pandemic. His work experience includes 10 years at a prominent music entertainment company and five years at one of the top three global ad agencies. Transitioning from advertising to IT sales went smoothly for him because he’s always worked to ensure customer success.

At ServiceNow, he showcases how our products make work easy for customers and their needs. “Now, I'm selling Customer Service Management,” he says. “What we’re trying to do through this product makes a lot of sense for what customers in Japan need for their businesses, and that’s what motivates me every day.”

“I feel the sales team in Japan has a unique culture—that is to help, respect, and trust each other.” Miyuki M., Solution Consultant, Tokyo, Japan


United as a team

Like Kentaro, Miyuki didn’t have a long career in sales before joining ServiceNow. “Actually, I was a systems engineer and never thought I wanted to oversee sales,” she explains. “My boss at my previous job scouted me, and that’s when I started my career.”

Miyuki has been with ServiceNow since 2019 and got a little taste of office life before the lockdowns started. Although the Japan sales team is still dispersed and working in various locations, she says they’re a unified team. “I feel the sales team in Japan has a unique culture—that is to help, respect, and trust each other.”

That culture and Miyuki’s work ethic are closely aligned with ServiceNow’s commitment to help employees live their best lives, do their best work, and fulfill the company’s purpose together to make the world work better for everyone. She says she must prioritize her work and focus on her personal and team goals. “If I get my priorities wrong, I won’t be able to do my best work.”

Miyuki’s work is always changing. One day she can be preparing demos and making proposals. The next day she’s executing hands-on workshops to discover customer pain points.

A solid start

Miyuki was also part of the ServiceNow Solution Consulting Academy, a six-month program designed to help accelerate a presales career. During her time in the academy, she attended product trainings and presentations such as Value Selling and Storytelling with other members.

After a few short months, she was giving practice presentations and conducting demonstrations on her own. “I’m a person who wants to improve my strengths to overcome my weaknesses, and this program gave me the confidence to be a great solution consultant.”

Although new members of the Japan sales team who joined during the pandemic have yet to meet each other face to face, they’re united in their goal to make significant impacts on business in Japan. “Our teamwork is now more efficient than ever, and I understand that the more I know and learn about our technology, the more I believe this is a game changer,” Kentaro says.  

Ready to have your game-changing moment? View ServiceNow sales job opportunities across the globe.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Work-study program student Jasmine M. with ServiceNow employee Albert O.
    Careers
    Work-study program offers high schoolers a start in tech
    We’ve partnered with Cristo Rey San Jose Jesuit High School’s Corporate Work Study Program since 2020 to empower students from underserved communities.
  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
    In our very first year of entry, ServiceNow has been named a Strong Performer in The Forrester Wave: Robotic Process Automation, Q1 2023. Find out why.
  • Generative AI capabilities: man in glasses looking intently at open laptop
    Now on Now
    How ServiceNow is using generative AI capabilities across its operations
    Generative AI capabilities can deliver rich experiences and unlock the potential of technology, people, and processes. Find out how we use them at ServiceNow.

Trends & Research

  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • #1 in ITSM, AIOps and IT Operations Market Share: Organizations around the world count on ServiceNow in times of change.
    IT Management
    ServiceNow is No. 1 for AIOps, IT operations, and IT service management categories by market share
  • ESG technology: green surrounding a river, woman smiling, 2 government employees in conversation
    Cybersecurity and Risk
    Survey says ESG technology drives results

Year