IT Business Management becomes Strategic Portfolio Management

  • IT Management
  • Solutions
  • 2022
  • Pablo Stern
April 13, 2022

Strategic Portfolio Management: woman working on laptop

In today’s enterprise, technology is quickly extending beyond its birthplace in IT. Solutions that found traction with IT technologists are now helping connect everyone and everything at a company. At ServiceNow, it starts with our customers.

Customers have been using ServiceNow® IT Workflows products in traditionally non-technology functions. Where these shifts became thematic, we listened and evolved our capabilities to serve those teams. For years, customers have been using our industry-leading IT Business Management (ITBM) products outside of IT. We’ve collaborated with them to ensure our products meet their needs.  

To better reflect our focus on enabling all organizations to plan, deliver, and track business outcomes across different systems, our ITBM products will now be called Strategic Portfolio Management (SPM).

Connecting strategy and delivery 

 In this era of constant change, what leading organizations have in common is agility. Agile organizations are better able to thrive in complex environments because they’ve developed the ability to spot business opportunities and threats early and to implement change quickly.  

ServiceNow Strategic Portfolio Management can enable your business to move with agility, making the right decisions quickly and confidently to drive customer value faster. The product provides continuous, collaborative, and contextual alignment across every level of your organization.

The unified data model and integrated digital workflows of the Now Platform® can deliver the insight you need to connect strategy, delivery, and business outcomes in a constantly changing world.  With ServiceNow SPM, you can ensure all stakeholders and investments are aligned to customer value, no matter what approaches your teams use to deliver work.  You can also plan, adapt, and communicate your strategy and track performance in real time.  

Toward agile business

“ServiceNow’s shift to Strategic Portfolio Management as part of its go-to-market strategy is timely given urgent SPM demand with the challenges of hybrid work, increased complexity, and highly constrained resources,” says Melinda Ballou, research director for IDC’s agile application lifecycle management, quality, and portfolio strategies.

“IDC sees SPM generally as a framework to help manage, prioritize, and optimize agile business and technology initiatives and innovation. Coupling process and organizational strategies with automation can enable systemic adoption and must be part of execution. IDC research indicates increasing adoption of agile metrics for businesses, which SPM can also enable.”

Find out more about the benefits of Strategic Portfolio Management for your business. 

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • ServiceNow Devvies App of the Year Contest – innovative apps
    Application Development
    ServiceNow Devvies showcases innovative apps built on the Now Platform
    Meet the latest innovative apps built on the Now Platform that improve the quality of organizations, transform user experiences, and even save lives.
  • Protect data: man with headphones typing on a laptop with computer screens in the background
    Cybersecurity and Risk
    4 ways Australians can use AI to protect data
    Globally, 46% of CIOs and 41% of their C-level peers are concerned their cybersecurity isn’t keeping pace with their digital transformation to protect data.
  • Digital transformation in healthcare for nurse retention: smiling nurses walking
    DEI Data Benefits: Engaging the Business- ServiceNow Blog
    Diversity, equity, and inclusion (DEI) is everyone’s responsibility. Find out how we execute our DEI priorities using analytics to reap DEI data benefits.

Trends & Research

  • ESG technology: green surrounding a river, woman smiling, 2 government employees in conversation
    Cybersecurity and Risk
    Survey says ESG technology drives results
  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • Digital innovation: three workers looking at a computer monitor
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty