Gain the insights to move from strategy to business outcomes. Align your organization on a single platform with Strategic Portfolio Management.
Strategic Portfolio Management Overview Getting Started
Product Strategic Portfolio Management (SPM) Align investments to tangible business outcomes and see what’s working in real time. Make informed adjustments and turn visibility into strategic impact. See Brief Get Data Sheet
The world works with ServiceNow™
How does SPM work? SPM helps you stay on track, even when the track shifts. It connects goals, roadmaps, and work in one place, coordinating teams and priorities as plans shift. This keeps progress visible and helps teams adapt to every scenario. View Demos
Benefits of SPM Prioritize with clarity Build clearly defined, easy-to-adjust plans. Visualize strategies and targets, know whether you’re meeting objectives, and make decisions with confidence. Video CTA Explore Strategic Planning Align work to strategy Respond quickly when plans shift. Help planners identify, prioritize, and schedule the right work while keeping teams aligned and on strategy. Video CTA See Demand Management See tangible results from IT investments Automate processes, improve service delivery, and generate real-time insights to drive strategic impact. Video CTA Get Details Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for SPM
Strategic Alignment
Achieve your strategic outcomes Help employees focus on the right work and understand how their efforts contribute. Give leaders clear visibility into progress toward strategic goals and outcomes. Read Ebook Get Data Sheet
Related links Strategic Planning
Adaptive Planning
Navigate constant change Align teams, plans, and goals efficiently. Use a single platform to adjust quickly as priorities and business needs shift. Read Ebook Download Ebook
Related links Project Portfolio Management
360° Visibility
Minimize guesswork for strategic decisions Deliver measurable results faster, maximize investments, and build competitive advantage for your organization. Read Ebook Get Ebook
AI Management
Deliver on AI strategy Focus on AI initiatives that align with your business and technology strategy, prioritizing projects that deliver significant value and impact. Read Brief
Related links AI Control Tower Enterprise Architecture
Our Customers Industry leaders rely on ServiceNow® to make work better See All Stories 55 days To launch ITSM with SPM Video CTA See Story Watch Video (2:28) 30K+ Hours saved every year Video CTA Find Out How Watch Video (2:20) $1M Revenue loss prevented with improved resource planning and allocation Video CTA Get Details
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources WHITE PAPER The New CIO Imperative: Driving business transformation in the agentic era Explore how CIOs are leading enterprise-wide AI transformation by aligning technology with business strategy and fostering innovation. Video CTA Get White Paper Analyst report ServiceNow a Leader in The Forrester Wave™: Value Stream Management Solutions Video CTA Read Report Ebook Modernize IT services and operations with AI Video CTA Read Ebook Analyst report ServiceNow is a Leader in SPM - The Forrester Wave™ Video CTA Read Report
Use the ServiceNow ecosystem Explore our learning tools, community, and partner offerings to find the level of support you need. Training and certification Boost your career with a globally recognized ServiceNow certification. Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release. Community Join our community to learn, share, and connect with users about ServiceNow solutions.
ServiceNow Impact® Get the support and expertise you need to realize value fast. Achieve success your way with a success plan tailored to you. Learn about Impact
Frequently asked questions Expand All Collapse All Who is ServiceNow for?
Everyone who is digitally transforming their business can use ServiceNow to move faster with AI and automation. The ServiceNow platform and its native workflows serve all business functions, from IT to HR to customer service, finance and procurement, across all industries and business types. ServiceNow integrates with legacy systems and newer solutions, making it the digital backbone of your enterprise. Read some of our customer stories.
What is an AI agent?

An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem solving.

ServiceNow AI Agents, powered by the ServiceNow Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, they enhance productivity while aiding alignment with organizational goals.
What is Strategic Portfolio Management?
Strategic Portfolio Management describes the processes and tools that businesses may use to align available resources to meet strategic goals. See how it works in this Strategic Portfolio Management demo.
What is Resource Management?
Resource Management is the process of planning and managing people, tools, and funds so they are used efficiently and effectively. This approach helps keep projects on schedule and within established budgets by helping maintaining the right business resources available at the right time.
What is Project Portfolio Management (PPM)?
PPM is a structured approach to aligning projects with organizational strategy. It evaluates project value and risks, maintain efficient resource allocation, and provides oversight to help maximize portfolio outcomes.
Talk with an expert Connect with our product experts to arrange a custom demo. See how SPM can work in your environment. Schedule Demo
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