ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools

  • IT Management
  • Yoav Boaz
  • About ServiceNow
  • Trends and Research
  • 2022
April 28, 2022

Image of magic quadrant leader report

I’m excited to announce ServiceNow has been recognized as a Leader in the Gartner® Magic Quadrant™ for Enterprise Agile Planning Tools for the second year in a row.

This is an extremely important distinction for ServiceNow and our newly named Strategic Portfolio Management (SPM) offering. We believe this recognition reflects our expanded hybrid work management approach, financial management support, and extended integration with third-party tools.

Strengths of Strategic Portfolio Management

Built on the Now Platform®, ServiceNow® SPM integrates strategic operations with development work in a single, unified experience. This unified planning and tracking solution offers a broad set of functionality, including:

  • Idea management

  • Prioritization of demands, epics, and features

  • Product roadmapping

  • Value stream management

  • Project and program portfolio management

In addition, SPM supports Scaled Agile Framework (SAFe) implementations with epic and feature Kanban boards, product and value stream funding workflows, and remote program increment (PI) planning using a common board view.

Agility and visibility

The rapid pace of business today requires business agility. But many organizations are hampered by standalone tools that don’t communicate with each other. ServiceNow

SPM changes that, enabling organizations to close the gap between strategy and delivery to align the organization.

Financial services firm Western & Southern implemented ServiceNow SPM to handle its full program lifecycle and enable better decisions and execution. “We wanted one place to capture, evaluate, prioritize, and execute IT demand, rather than working in silos across our business units,” explains Lisa White, a portfolio analyst at the firm.

Centralized visibility has helped Western & Southern prioritize demands, maximize business value delivered, and reduce project risks.

German-based telecom company T-Systems adopted ServiceNow SPM to replace its aging project management platform and integrate workflows across the business. Within six months, the platform hosted hundreds of projects and hundreds of users—all with a single view and real-time updates across the company.

Continued innovation

We’ll continue to innovate SPM to make it better for organizations around the world and are proud to announce a new quarterly release model to deliver timelier innovative functionality.

We’re not surprised by Gartner® recognition based on previous evaluations from other industry analyst firms, including IDC and Forrester Research. We believe these recognitions confirm our solution strategy is on track, rock solid, and working.

Find out more about the benefits of Strategic Portfolio Management. Read the full Gartner® Magic Quadrant™ report.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.



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