How AI is changing the role of an implementer

Implementer teammates in a business meeting

Approximately 65,000 new implementers will be needed by 2027 as a result of AI, according to research by ServiceNow and Pearson.

The time is now to enter this dynamic and high-growth field. Let’s explore what an implementer is, how the role is changing, and how you can prepare to fill an open position.

What is an implementer?

An implementer is someone who can see the big technology picture and help organizations meet their specific business requirements. There are two main categories of implementers: implementation engineers and implementation consultants.

An implementation engineer is typically responsible for integrating cutting-edge technologies and systems into an organization’s IT infrastructure. An implementation consultant serves as an overseer of this process to keep it on track and budget.

How the implementer role is changing

Both implementation engineer and consultant roles require a solid technical background complemented by essential skills such as project management, problem-solving, and effective communication. A fundamental understanding of IT will continue to be a prerequisite for both areas.

In the next five years, however, AI and automation will take on some skills and augment others, according to the research. This will free approximately five hours a week for implementation engineers and about seven hours a week for implementation consultants.

Consequently, implementers of the future will need to be well versed in digital communication and collaboration. They’ll also need to hone their creative-thinking skills and become perpetual learners to keep up with rapidly changing and emerging technologies—including AI.

Automation and AI will release implementation engineers from routine documentation and load-balancing tasks to focus on more strategic, high-level work. Similarly, implementation consultants will be freed from mundane record maintenance, note taking, and deliverable reviews to concentrate on tasks that require more human ingenuity and intellect.

How to become an implementer

ServiceNow is committed to nurturing and training implementers on the ServiceNow platform. We’ve dedicated the Implementer Career Journey to help both experienced and aspiring implementation engineers and consultants RiseUp with ServiceNow.

The comprehensive curriculum features training for associate, practitioner, professional, and expert levels based on skills and experience. Each level builds on the previous one and includes certification exams along the way to validate knowledge.

No matter where you are on your implementer career journey, you can get up to speed at your own pace on essential subjects, including:

Engagement activities and optional courses, such as Toastmasters, round out the curriculum to help you become job-ready as a highly capable implementer.

Find out more about how ServiceNow helps equip the workforce of the future.