AI is poised to revolutionize how implementation consultants perform tasks and collaborate with clients. As such, these professionals will need to invest in developing additional AI-relevant skills to help them navigate these changes. At the same time, it will fall to organizational leadership to actively develop extensive training programs and offer reskilling and upskilling initiatives for in-house implementation consultants to help prepare them for the AI-enabled landscape of the near future.
The ServiceNow/Pearson study pinpointed five proficiencies that will require the highest levels of expertise from implementation consultants by 2027:
1. Increasing focus on personal learning and mastery
2. Focusing on achievements
3. Retaining and improving foundational IT skills
4. Demonstrating agility
5. Collaborating and communicating effectively across digital media
As AI technologies recast business processes, systems, tools, and roles, implementation consultants will remain vitally important to organizations across the globe. But this doesn’t mean that they can expect to ride out this change without being affected by it.
In the next five years, an implementation consultant will need to learn how to leverage AI capabilities to support, optimize, and inform their most central tasks. Business leaders will also need to identify proficiency gaps and implement appropriate training and upskilling initiatives to equip their in-house consultants to succeed as they navigate the AI-driven future.
Find out which skills you and your employees need in your career to prepare for the future.