4 ways technology optimization can elevate service operations

  • ServiceNow Blog
  • IT Management
  • Solutions
  • 2023
March 07, 2023

Technology optimization: man sitting on sofa looking at tablet in hands

As the dependency on fast, easy-to-use technology continues to grow, it’s crucial for organizations to provide their employees with the best digital experiences possible. Workers are unable to successfully do their jobs if they frequently encounter disruptions and outages.

Simply put, your IT infrastructure is critical to effective service operations. Technology optimization can help you make better use of the tools you already have and streamline the way your IT department functions. Here are four ways technology optimization can elevate your service operations:

1. Minimize issues and outages

Complex digital services often come with potential issues. The more complex your services are, the more problems you may encounter that require immediate attention. Despite this complexity, there are ways to make service operations more efficient.

AI-powered service operations can automatically reduce service disruptions and give employees the support they need to successfully do their jobs. Our Predicting issues, reducing complexity, and empowering self-service webinar details how ServiceNow AIOps can optimize service capabilities to keep business running smoothly.

2. Reduce remediation time

IT issues don’t have to take forever to fix. In addition to decreasing disruptions, AIOps can significantly help reduce case resolution time.

ServiceNow has witnessed this firsthand. We use our own products and solutions internally as customer zero. Using AIOps, we developed a self-healing IT infrastructure that runs 24/7 to resolve issues before they can impact business functions and users. Find out more in How ServiceNow is transforming its digital services program.

3. Remedy common challenges

Between managing costs and scaling challenges, it can be difficult to provide effective service experiences. Combining service and operations management offers a more cohesive approach.

Unifying these traditionally separate areas can take some of the costs out of IT management and help you expand the breadth of services. Watch 5 powerful remedies for outstanding IT outcomes to learn strategies to boost cost savings and efficiency.

4. Strengthen the employee experience

Employees rely on technology now more than ever. How can you manage the increasing need for service delivery without overwhelming your systems and employees?

The answer is to take advantage of the tools at your disposal: AI, automation, DevOps, and cloud governance. Tapping these can help you provide employees with an optimal service experience. Find out how in Strengthen your digital business with people, process, and tech optimization.

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