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Automating your technology service ops
Automate and optimize technology service operations to increase IT productivity, predict and prevent issues, and deliver compelling service experiences.
Build a foundation for success
A strong foundation includes the right products coupled with leadership readiness.
Reference Architecture
Learn the architecture
Discover the ServiceNow capabilities that can help you transform your organization.
Transformation Insight
Prepare your team
Identify the actions you should take as a transformational leader.
Support your journey with ServiceNow’s leading practices
Success Pack
ITSM intelligent automation
These resources help you implement, maintain, and get maximum value from ITSM Pro applications.
Playbook
Make machine learning simple with Predictive Intelligence
Use the machine learning capabilities in ServiceNow Predictive Intelligence to improve incident categorization and routing.
Success Map
Accelerate your digital transformation with ITSM Pro
Re-envision your ITSM workflows with ServiceNow ITSM Pro capabilities.
Success Playbook
Automate incident and change management
Learn how to improve the availability and agility of your enterprise services.
Success Checklist
Implementation readiness: Virtual Agent
Make sure you're prepared for your Virtual Agent implementation.
Success Playbook
Support DevOps in the enterprise with ServiceNow
This Success Playbook will teach you how to get started with ServiceNow to support DevOps.