ServiceNow and Boomi: Empowering the future of automation
Enterprise IT leaders must adapt to their evolving role to meet future demands. To thrive during the next five to 10 years, they need to boost efficiency, empower their teams with automated processes enhanced by AI, and consolidate technology partnerships.
To achieve this vision, however, they must confront challenges such as high costs from outdated solutions, unmanaged APIs, and the complexities of supporting AI initiatives.
APIs and other forms of connecting disparate systems and data are the lifeblood of a connected enterprise, enabling seamless integration and effective communication across various platforms. One-point solutions for API management are crucial to meeting these needs and supporting the future of automation. ServiceNow and Boomi can help.
Centralized security for AI-driven operations
APIs are essential for enabling AI-enhanced workflows.
According to recent Gartner® Hype Cycle™ research, “In the Gartner Software Engineering Survey for 2024, 57% of software engineering leaders indicated that API design and development is a highly important skill for delivering software that meets business needs, second only to application security (75%).”1
Automation tools can help organizations ensure their APIs are protected from access violations, attacks, and abuse while enhancing workflows. Integrating ServiceNow® Automation Engine and Boomi API Management capabilities can provide a centralized dashboard for monitoring and controlling APIs.
“By combining industry-leading API Management with ServiceNow’s AI platform for business transformation, we’re bringing an even more comprehensive tool set to creators and app developers,” explains Paul Fipps, president of global industries and strategic growth at ServiceNow.
Enabling business transformation
Building on this foundation, organizations can easily manage API access and traffic across systems. For instance, employees can arrive at work each day with personalized recommendations on the next processes to optimize, based on real-time analytics.
This means tasks such as updating inventory levels and responding to customer inquiries can be simplified. As a result, staff can focus on more strategic initiatives that enhance customer satisfaction and drive business growth.
The solutions also break down data silos, encourage collaboration, and enable teams to access shared insights. This, in turn, enhances productivity and helps organizations quickly adapt to market shifts.
Real-world examples
Organizations are successfully navigating significant challenges to reap the rewards.
A leading entertainment company struggled to deliver personalized customer experiences due to legacy systems and complex integrations. By implementing an API management system, it simplified data sharing across its platforms, empowering teams to create unified customer experiences.
Now, teams can quickly respond to customer needs through connected APIs, resulting in a 30% improvement in customer satisfaction scores.2
Similarly, a European airline needed to digitize cargo operations while adjusting to rapidly changing travel restrictions. Before integrating API security and productization, the airline faced delays in API deployment times, which took several hours.
After focusing on automating key validation steps and simplifying deployment processes, the airline reduced deployment times to minutes, allowing the team to manage up to 30 API projects simultaneously.2
Moving forward with automation
Together, ServiceNow and Boomi help organizations discover and onboard APIs efficiently, enhance collaboration, and reduce the time needed to implement changes. Here’s what can be achieved:
- Secure API creation made possible by AI integration
- Automated interactions enriched by AI through centralized API management
- Efficient handling of systems and customer interactions on a dependable platform that grows with the business
As organizations advance in their automation journeys, they improve their operations and position themselves as market leaders equipped with effective API management enhanced by AI. This combination of advanced technology lays the foundation for navigating challenges and achieving long-term success.
Find out more about how Automation Engine can elevate your business.
1 Gartner Inc., Hype Cycle for APIs, 2024, Mark O'Neill, John Santoro, 2 July 2024
2 Boomi Inc. 2024. Readying new digital services for take-off with error-free API deployments
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