Mapping the future for ServiceNow customers

Nicola Attico, senior product manager at ServiceNow, co-authored this blog post.

Trying to understand, let alone manage, data across an organization can be challenging. Spreadsheets, dashboards, and other management tools can blur together, making it difficult to see both the details and big picture of an organization.

The future of data visualization looks brighter—and a lot clearer—thanks to a new ServiceNow customer experience for mapping the future called Now Gallery.

In the ServiceNow Innovation Centers, we regularly meet with customers to understand their challenges and build amazing experiences to help them imagine the possibilities of partnering with us. When we wanted an innovative, visually striking experience in our centers, we collaborated to create Now Gallery.

Seeing the power of the platform

Now Gallery lets customers see the potential of the Now Platform through interactive, data-driven visualizations, including bespoke, interactive maps.

When a customer visits one of our Innovation Centers, they enter a room with a large central screen. On that screen, a map displays all their organization’s assets, people, and workflows.

For a national military unit, the map might show all the military installations across the country. For a telecommunications company, it could portray all the 5G towers spanning its coverage area.

Each map provides both insights and actions. Every location and asset has a status indicator—either green for operational or red for an issue. Customers can tap on displayed assets to learn more.

Tapping a red dot shows what the issue is and provides an option to initiate a workflow to fix the problem and monitor the status in real time. Customers can even visualize issues across all their assets and consolidate them into a single solution workflow.

For a sports league, for example, the map could display the status of all the stadiums hosting games for the weekend. It could monitor whether all personnel, equipment, and other assets are in place for game day. And it could allow managers to identify and troubleshoot problems to ensure competitions proceed without a hitch.

Experiencing the possibilities

The Now Gallery experience shows what’s possible when a customer connects their entire business and gains access to enterprisewide data and insights. It also demonstrates the value of linking insights to actions—going beyond identifying problems to rapidly solving them.

Now Gallery isn’t limited to maps. It can also be used to visualize all sorts of customer data, such as 2D and 3D network graphs, to help customers see how the processes in their organization are connected. Such tailored visualizations can give customers a new perspective on their enterprise.

Without data, insights, and actions linked across an enterprise, Now Gallery would be just a static visual. Instead, thanks to the Now Platform, it provides customers with something words alone often fail to do: It lets them experience firsthand their world through the lens of ServiceNow to truly understand the potential of collaborating with us.

Find out more about how organizations are transforming with emerging technologies, such as AI.