Poonam Kripalani

Poonam Kripalani

Senior Manager, ITAM Governance, Technology Operations

Poonam Kripalani has over 20 years of senior level IT asset management experience. As manager of the ServiceNow asset management team, she has global responsibility for both software and hardware asset management. Current priorities include driving ITAM process efficiencies, leading global tech donation initiatives, and automating software requests and software reclaim processes.


  • employee workflow solutions help remote employees stay safe 
    Now on Now
    Rethinking IT asset management using a zero-touch process
    February 18, 2021

Featured

  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Culture
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

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  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
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    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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