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How to Triger event to send email Notfiction when SLA In request item is about to breach in 48 hours

HiI have A requirement Send notification to Assignment group in "Request Item" when SLA is about to breach in next 48 hours I created by using flow but its not firing event Thanks in advance

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Set Minimal Password Length

I would appreciate assistance with configuring this setup. I have attempted multiple approaches and created a new policy, but I have not been successful in completing the configuration. I also tried locating the scheduled jobs; however, I encountered...

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in workspace, i want to activate option Delete all to attachment

Im in yokohama version, i want to add a option to "delete all" behind the option "download all" in workspace, anyone knows how can activate it?I read that in my version, i can activate the option

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how can i get the catalog task to pull in the same variable info as the ritm

I want the variable data that i have on the ritm to show up on the catalog task as well. is there a way to do so? I have a the same template and variable names set but its not showing up. and here is the flow for the task creation, it uses ...

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Customer Service Management (CSM) Welcome Guide

Welcome to ServiceNow CSM! Are you ready to start your Customer Service Management (CSM) implementation journey? With ServiceNow CSM, you’ll empower employees to address customer needs quickly and proactively, connecting your entire organization to d...

Article
Customer Service Management

Videos in Knowledge Articles

We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...

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What's New in Enterprise Architecture?

Enterprise Architecture — Feature Spotlight Each month, we highlight newly available key capabilities in Enterprise Architecture. Newest feature highlights are always at the top. Index MonthReleaseFeature(s)April 2026AustraliaAI-Powered Diagram Cha...

Article

Resolved! Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

Question

Cant see approvers name in ServicePortal

Hi all,If an RITM is raised and if it is pending for approval, The end users also want to see who the approval is pending with, like the approvers name in Portal. I have checked many KB articles and I didn't find any proper solutions.

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Admin Override is not working after recent patch upgrade

After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.This...

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Workspace - UX list created but only showing for admins users

Can someone help me? The lists in my workspace only appear for administrator users. Example of the issue : I created the category(sys_ux_list_category) and the lists (sys_ux_list). I created the audience (sys_ux_applicability).The property is activ...

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Mobile App Solution for Device Check-In/Check-Out Process Automation

Hello, A stockroom is used to hold peripherals that users can borrow. Currently, when a user checks out or returns a device, the process is handled manually by completing a form. We would like to implement a mobile app that allows agents to check dev...

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Auckland SNUG April 2026

ServiceNow User Group (SNUG), Auckland, Hosted by ServiceNow, Thursday, 30 April | 4:00 PM – 5:30 PM | including networking drinks Join the ServiceNow User Group in Auckland for an in-person session hosted by ServiceNow at Spaces Commercial Bay, Le...

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In Person
Meetup

What's New in CSM for Australia Q1 '26 Release

Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Management brings capabilities I've genuinely been eager to see in the hand...

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Contact Center
Customer Service Management
Now Assist for CSM
self-service

Attachment Indicator in HR Agent Workspace

In the legacy workspace, a green/red dot next to the paper clip icon clearly indicated when attachments were present on a record. This visual indicator is not available out of the box in HR Agent Workspace. Reintroducing the attachment indicator wou...

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