Hello Community,I raised a support case with ServiceNow University/Now Learning some time ago, but I have not received any updates.Unfortunately, I do not have the option to add escalation members to the case, and I am also unsure whom to contact for...

Hello Community,Our organization is planning to integrate Workday with ServiceNow HR Service Delivery (HRSD), and I am part of the ServiceNow team responsible for understanding the implementation requirements.I would appreciate guidance from anyone w...

Hi All,I am working on an HRSD KPI reporting requirement and would appreciate guidance on the best implementation approach.Business RequirementWe need to report the percentage of HR cases that are escalated to Tier 3, with the ability to analyze the ...

Hi All,I am working on an HRSD reporting requirement and would appreciate guidance on the recommended reporting approach.Business RequirementWe need to create a monthly CSAT report that shows:Average survey satisfaction score submitted by employees a...

Hi Team,I have a requirement on the Change Request [change_request] table for the CAB Date/Time (cab_date_time) field and would appreciate guidance on the recommended approach and complete implementation scripts.ScopeThis requirement applies only to ...