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The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Boston Learning Lab: Autonomous IT Workshop: Your Roadmap to Zero Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Boston Learning Lab: Autonomous IT Workshop: Your Roadmap to Zero Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Next Experience Developer Tools (NED)

In the past, I've been asked to support customer developers to understand performance problems the are seeing in their instances.   There are plenty of articles out there that talk about a variety of techniques, tools and best practices. I've written...

  • blog

Renaming group name - Best Practice

Hello, We have requirement to rename a group name  that is in use for around 8 years , tickets, tasks, etc are associated with the group.      - what is the best practice ?    - whether renaming automatically roll across configurations/references/har...

  • Question

Software Asset Management Pro - Engineering License Management - Network Monitor

Hey all,  I'm configuring our SAM Pro's Engineering License Management product. I am wondering from the community, from someone who has experience with the Engineering License Management product:  1. Does ServiceNow have a 'Network Monitor' product t...

  • Question
  • plugins
  • SAM Pro
  • Software Asset Management
  • Software Asset Workspace
  • Software Installation and Removal
  • Third-party apps

Outlook integrations with ServiceNow by opening automated Incidents

We have requests from our Management regarding the implementation of Outlook emails and opening a ticket automatically from an email to a specific mailbox an Incident in ServiceNow. On the previous ticketing system we had created such automation and ...

  • Question

How to add custom stages to RITMs but using catalog builder

Dear Team, am using Step based request fulfillment flow in catalog builder and have built a catalog item, on RITM I see that the flow stages are as follows    Service fulfillment process (Completed) ,     Closed Incomplete (Skipped),     Comp...

  • Question
  • Service Catalog

Enable VA in SOW

Hi All, I wanted to check if there's a way to enable Virtual Agent to be used by Live Agent in SOW. Reason behind this is for agent check with VA on the knowledge to use, processes to follow, etc vs having to search a vast knowledge base. Please let ...

  • Question

How do I default my landing/home page in Zurich

Hi there.. I am trying to deafly a landing/home page and cannot figure out how to do it.   If I go to preferences and display I no longer see an area to set custom page.   Can you please advise me how I can do that in the latest version. Thanks,--B

  • Question

Variables are not appearing on the SC Task.

Hi Team, The variables are not appearing on the SC Task. I have already added the Variable Editor section through the form layout, but the variables are still not visible.If I mark the variables as Global = true, then they appear on the SC Task, but ...

  • Question
  • Service Catalog

Survey Follow Ups

Is there a field or action field in ServiceNow for management whenever there is a response to a customer survey?  We're looking for functionality that lets a manager track any follow up on the survey response.  

  • Question

Resolved! ServiceNow Flow Designer

In ServiceNow Flow Designer, an incident already triggered a flow, and the flow is currently in a Wait step. After that, I modified the flow condition and published the flow again. For the incidents that already triggered the flow before the change, ...

  • Question

Accepted ID for ServiceNow CSA online exam (PAN / Voter ID / Aadhaar)

Hello,I am planning to take the ServiceNow Certified System Administrator (CSA) exam online through Pearson VUE.I currently have:• PAN Card• Voter ID• Aadhaar CardCould you please confirm which ID is accepted for identity verification during the onli...

  • Question
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