ServiceNow Community

Multi row variables sorting in descending order

Hi Team, Need help, regarding Multirow variable set. I have scenario, in the Multirow variable set "status date" variable should be sorting in descending order. How can we achieve without scripting. Thanks

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How to hide the following buttons on the form screen

I have customized a table and I want to hide the standard button below in the form screen. How should I set it?

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Resolved! Error when installing app from My Company Applications – missing security_attribute SAC_1818458457

Hi everyone, I tried to install an application we had stored under My Company Applications in our personal instance (PDI) running the Zurich release, and I encountered the following error:sys_security_acl_bc91c2a5f334621048dff31278653048 / Could not ...

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Adjust filter conditions (Configure values) - Platform Analytics

Hello,I've created my own dashboard in Platform Analytics where we want to measure our Now Assist usage, adoption etc. (therefore, I copied widgets from the OOB "Now Assist Admin - Analytics" because we adjusted some of the widgets). The dashboard co...

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Performance Analytics

FSM

Hi,I need some guidance regarding automatically creating a work order from an incident. I understand there is a UI action available to do this, but I would like to know if there is any out-of-the-box logic that I can leverage. While searching, I saw ...

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How we can hide "Review" state from process flow in ServiceNow workspace

Hello All, I just want to hide "Review" state from the process flow in Workspace.Could you please help me in this? Thanks,Shrikant

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How can we automate the deletion of duplicate CIs in ServiceNow?

Hello Team,Recently, during an interview, I was asked about automating duplicate CI remediation. I answered that it can be done using a De-duplication (De-dup) Task, but the interviewer cross-questioned me, saying that in a De-dup Task, we still need...

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How to identify correct class for a specific CI type ??

Hello All, I would like to know how can i identify correct CI Class for a specific type of CI ? For example - As per class manager - 1. Virtual Desktop (cmdb_ci_virtual_desktop)Description - User's desktop environment (such as icons, wallpaper, wind...

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How to execute a script before a discovery schedule

Hello,I would like to run a script before a specific discovery schedule is executed.Is there a way to do this?Thanks for your input. ReagrdsGerald

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Regarding MFA Display Control

Question: Can ServiceNow be configured to allow different authentication methods per user? For example:A: Only ID/password authenticationB: MFA using email onlyC: MFA using either email or Authenticator MFA using either facial recognition or email

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Need help to draft a logic in flow designer

Hi All,I have a requirement to attached a service commitment in a Service offering record whenever a any new service offering record is created.Requirement: There are 8 service commitment (commitment) record, so whenever any service offering record i...

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How to include field changes in this activity available in form widget?

In a Service Portal form, I added the Activity formatter for a specific view, and it correctly shows field changes (audit history) at the form level. However, in a custom widget where the widget-ticket-conversation is used, it only shows "Additional ...

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Resolved! Visible Task category field based on Assignment group type

Hi Everyone,I have one requirement on Catalog task Form.Assignment group is there and it is reference type and having the groups are Workforce Management-APAC, Workforce Management-US, Workforce Management-EU and there is another field is Task Catego...

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Saviynt integration is not working

Hi all , This script is not working fine and the output response response and status is not showing : gs.info('test_1234'+httpStatus in the logs is not coming anything (function execute(inputs, outputs) { var phonenumber = inputs.phonenumber; ...

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My control is exempt - should an isssue be created ?

I have an exempt control through an active Policy Exception. So, I know that my Control should remain in a compliant state if a scripted control indicator fails. I run my scripted indicator which fails.My control remains compliant, so that's great H...

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Policy and Compliance Management