Kickstart Your ServiceNow Brazil Release Guide (Part 1 of 4)

Mike Scully
ServiceNow Employee
8 hours ago

MikeScully_3-1793902543734.png

📅 Early Availability (EA): September 24, 2026      🚀 General Availability (GA): November 5, 2026      

Supervise autonomous AI with the Brazil release

One experience, autonomous AI by design

58

Product
Areas

140+

Innovations

11

Dev Passport Sessions

15

Deprecation
Notices

 

With Australia, teams learned to work alongside AI. With Brazil, they start supervising it. AI now reaches from requirements to running code: planning work, building it, writing and self-healing its own tests, troubleshooting flows and packaging changes for deployment. People stay accountable for the decisions that matter — architecture, data, security and outcomes.

Brazil also brings the ServiceNow Otto experience into product names across the platform, opens governed actions to AI agents through MCP servers, and carries a meaningful list of deprecations and access changes every Platform Owner needs to test before upgrading. The new release calendar means many production upgrades will land in December — start sub-production testing now.

 

MikeScully_0-1793901730626.png

 


🚀 Brazil release broadcast: November 5, 2026, 10:00 a.m. PT  Watch the broadcast ►

 

Three frontiers, one experience

The Software Frontier: AI that builds. Discover how Autonomous Engineer helps plan, build, test, and identify issues across complete units of development work, expanding what's possible across the software lifecycle.

The Work Frontier: AI that works across boundaries. Explore how Arc carries work across applications, files, systems, and workflows to help drive outcomes with enterprise visibility and control.

The Enterprise Frontier: AI that acts across the enterprise connect every agent. Action Fabric and Process Intelligence MCP Server connect agents, workflows, systems, and context to turn intelligence into action.

ServiceNow Lux: where it all comes together. Lux begins to unify how people understand and guide autonomous work.



⚠️ Upgrade without surprises: test these  Brazil changes first
Before upgrading, review the target-release notes and migration tasks for your installed applications. Record each applicable access, default-behavior, UI, integration and deprecation change, together with its source, affected personas, test evidence and owner. Confirm entitlements and availability before enabling optional capabilities.

  1. Lux is a UI change. Lux is ServiceNow’s new UI framework. It runs alongside your existing Workspaces and Service Portals, which have no deprecation plan. You decide when to adopt it. Pilot it in sub-production first and validate any customized portals and workspaces there before you plan a production rollout. Decide when you turn it on, and test custom portals and workspaces in sub-production first.
  2. MCP servers are multiplying. ITSM, ITOM, SPM, HRSD and Process Intelligence now offer MCP servers (CMDB and Service Mapping in Controlled Availability). Decide which AI clients may connect before anyone asks. ITSM MCP Server capabilities are documented before Brazil. Confirm the required product tier, entitlement and availability for each MCP server before enabling connectivity.
  3. Vault Console ships default protections. Real-time sensitive-data alerts in work notes and comments are visible, so tell them before you enable it. It populates the User Sensitive Data Logs for compliance oversight.
  4. Service Catalog request ACLs — removed catalog roles, including catalog admin, from the out-of-box request management ACLs on tables like sc_request and sc_req_item. Anyone who relied only on a catalog role to see or work requests and RITMs will lose that access unless they also hold a request management role. Identify those users before upgrading and assign the right request management role.
  5. Legacy LLM models — no longer selectable for new AI skills, agents or agentic workflows
  6. Virtual Agent — ITSM pre-built topics, VA Lite, and Alexa, Amazon Connect and IBM Watson integrations head toward deprecation end of support in Denmark
  7. Legacy Kubernetes Discovery API — rebuild discovery with the Kubernetes Visibility Agent (KVA)
  8. Planning Console — deprecated; project managers move to Project Workspace

Plus: Build Agent is enabled by default for AI app creation, subject to licensing. Automatic Store upgrades apply to installed Build Agent on Australia Patch 5+ or Zurich Patch 12+; do not assume the Brazil family upgrade installs it on every instance. Decide who gets access before your users find it. Full impact matrix, timeline and checklists in the PREPARE blog [link]


❇️

----- Your Brazil Journey -----
How to use this guide

MikeScully_1-1793902028621.jpeg

 

START HERE – Kickstart Your ServiceNow Brazil Release Guide
Review the Release News, Events and on demand Developer Passport Sessions

STEP 01 -- DISCOVER What's New in the ServiceNow Brazil Release

The alphabetical product guide: every Brazil innovation by product, with release notes, blogs, demos and Impact accelerators.

Link coming soon ►

STEP 02 -- PREPARE for the ServiceNow Brazil Release

Upgrade without surprises: the change impact matrix, working-back timeline, pitfalls, role checklists, deprecations, plugins and fixes.

Link coming soon ►

STEP 03 -- ACT and Execute Your Brazil Upgrade Successfully

Run the upgrade across every environment, review skipped changes, realize value from new innovation, and get expert help.

Link coming soon ►

❇️

----- News & Announcements -----

From AI chaos to AI control — and a new home in Brazil

MikeScully_2-1793902149270.png

 

 

NOTE: "AI Control Tower is now Super Intelligence Control Tower. Earlier press releases keep the original name."

 

Brazil Release with the Developer Advocates

See the Developer Passport Brazil Release Preview under 'Events' below

 

 

❇️

----- Events -----

Introducing The Developer Passport: Brazil Release Preview ►

Eleven livestreams with product experts and Developer Advocates — catch the replays and blog recaps:

 

ServiceNow Exchange

Gain insider tips, proven shortcuts, and practical tools from ServiceNow star practitioners and peers to simplify complexity and achieve faster, smarter business results.


❇️

 

If you found this guide helpful, could you do me a favor?

  1. Give it a Helpful vote on the ServiceNow Community
  2. Follow me on LinkedIn
  3. Share it with your colleagues


❇️

📚 NEXT UP in the Kickstart Your ServiceNow Brazil Release Guide series

Coming Soon

 

 

Dates and features reflect Brazil Early Availability information as of October 31, 2026. Confirm entitlements on Now Support and in your instance release notes.

ServiceNow Otto naming appears in documented product-specific updates. Review the release notes for each installed application to identify the renames that apply to your environment.

September 2026 model changes restrict specified older models for new development and configuration, while existing published assets may continue using them. Assess these changes separately from the family-upgrade schedule.

 

0 Helpfuls
  • 205 Views
Popular Blog Posts