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Need help modifying ACL script to use system property for editable variables on sc_task

Hi We currently have an ACL where item names are hardcoded to make variables editable on the sc_task level. However, we now want to replace this hardcoding and use a system property (with either a comma-separated list or query) to determine which cat...

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How to restrict the form to be submitted when the script condition matches and to retain oldValue.

Hi All,I am passing a validation when the below script condition matches through onchange Client script. But at the same time I need to restrict user from submitting the form with if the value of the justification field is less than 60.Also if user d...

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flow designer - connect 2 tables

Hi,when a new sc_task created with the assignment group as 'aks' and short description 'abc' creted, the flow designer should trigger. There is a table named sc_req_item were there is a field named termination_username. This field value is required f...

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Task: Create iTunes Process Classifier

Hello Folks, I have followed all the instructions for the task but running the discovery , throwing error as per the attached snap and couldn't create itunes application ci as well as it is not visible on the running processes, is this issue related ...

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CMDB CI life cycle and how it works

Hello All, Could you please share the reference document or link on CMDB CI life cycle and how it works. Regards,Chandrakumara BS#cmdb #cilifecycle

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How can we add the Add me icon next to the watchlist field in incident table in csm workspace level

Hi All, I have a requirement to add the icon Add me icon next to the watchlist field in csm workspace level. when user click it, current user will add to that watch list. how we can do that in workspace level. Kinldy please help me on this one.

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Close all tasks before closing incident in Playbook

Hi all, i have a requirement to close all related tasks before closing incident in playbook. how to add this activity before closing an incident activity?

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Seeking ServiceNow admins who manage multiple production instances

Do you manage multiple production instances in your organization? ServiceNow User Research is seeking interview study participants to discuss improved platform features for multi-instance management, and we want your feedback! The interview is one-...

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Need help to create a report

I was trying to create a report in servicenow linke below 20/10 refers to week : 20th Oct 00:00:00 - 26th Oct 23:59:59 1. No of incidents created in that week (79)2. No if incidents are resolved in that week, irrespective of whenever they are create...

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How to download SOC2 Type2 report for own ServiceNow instance

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VA conversational catalog items

Hi Team, I need to make one of record producer to conversational item and i have made it.There is one error that we must not use DOM objects in client script to make conversational.This is the client script we use. function onSubmit() { //Type appr...

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Resolved! Service Operations Workspace - My List remove "Shared with me" and "Opened by link"

After Yokohama Upgrade, 2 lists "Shared with me" and "Opened by link" where added in all user's MyList.Does anyone know how to remove from MyList?Thank you!

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When is the best moment to import back update sets that we have exported for upgrade purposes?

Hello,we would like to upgrade our instance to Zurich. For this purpose, we plan to first clone prod to dev. Here the crucial part is that we should not lose our development work that didn't reach prod.For this reason, we have completed our update se...

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Move my PA OOTB Dashboards with all changes from DEV to TEST

I want to move my PA OOTB Dashboards with all changes from DEV to TEST. My changes includes configurations to Indicators, Breakdowns, Filters,etc. My dashboard configurations are stored in update sets which I tried to move into TEST using Import/Expo...

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Not able to edit 'input_fields' for ITSM 'Suggested steps generation' AI Skill

Hi: I am not able to edit 'input_fields' for ITSM 'Suggested steps generation' AI Skill.Please see: The 'input_fields' defaults to short_description. I would like to add Description, but am not able to do that.Could you please advise on how to do th...

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