ServiceNow Community

Inbound Email Action: Parse Data From Table in Email to Create Multiple Incidents

We have a project where ServiceNow will be receiving an inbound email, and needs to create Incidents off of it. The information needed to create the Incidents is found in an HTML table in the email. I have found other threads discussing similar iss...

Question

Redirect Idea from ESC to custom idea module on idea portal

Requirement Overview: I want to display the ideas that are submitted for a specific module on an idea portal. Solution: 1. Download and install the sn_ppm_imd plugin 2. Navigate to Idea > Idea Module Create a new Idea Module to separate idea portal...

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idea
Idea Portal
Portals
Strategic Portfolio Management

Correctly Utilizing Service Accounts in Flow Designer Integrations

When implementing ServiceNow, one common challenge arises with catalog items and OOB flows that enforce prerequisites. For example, the out‑of‑box Change Request catalog item requires that whoever initiates the request has the Change skill. This work...

blog
Best Practices
Integrations
Support - Customer Enablement

Resolved! How does ServiceNow auto generates access tokens after the first access token is manually generated

If the grant type is auth code:1. How does serviceNow auto generates new access tokens after they get expired based on the valid refresh token ?

Question

Auto Generate Refresh Token for JIRA for Authorization Code Flow

We are using ServiceNow to JIRA integration which has OAuth authentication mechanism(Authorization Code Flow), we recently ran into the issue where our refresh token got expired and we were not able to access the JIRA project.I need to know1. Do we n...

Question

Hide the Choice on the reference field which should view for old records not for new records

On a demand form in servicenow,The 'XXXXX' option is available for selection in the 'Source' dropdown list.The 'YYYY' option is no longer visible or selectable in the 'Source' dropdown list.Existing records previously using 'YYYY' remain unchanged, b...

Question

Dashboard widgets are left aligned after Zurich upgrade

Hi All, After Zurich upgrade we have seen that all the widget in a dashboard are left aligned, it was perfectly center aligned before. 'Switch to Core UI experience' option in dashboard is bringing back to original view. But is this a bug or expecte...

Question

Resolved! Now University Page Continuously Refreshing

I am encountering a significant technical issue when attempting to access the Now University platform (formerly Now Learning).Upon successfully logging into my account, the main Now University page enters a state of continuous, involuntary refreshing...

Question

Attach the forwarded email as an attachment to the static email notification

Requirement Overview: If I want to attach the email that was forwarded to ServiceNow (which did not create a case) to the Resend your email notification, so that the recipient knows which email it was that did not create a case. Solution: 1. Navi...

Article
Case and Knowledge Management
Human Resources Service Delivery

How to hide the Post Incident Review Related list based on Role?

Hello Everybody, I want to hide the related list "Post Incident Review" in incident form based on a role "major_incident_manager'.So only Major Incident Managers can only see the tab in both UI and in the Service Operations Workspace. I can't see the...

Question

ServiceNow Platform Implementation On Demand Training: SNPI - Explore Now Create

The guide "SNPI On Demand - Explore the Now Create Portal" which we need to follow to download the XML file need to be updated as Now Create site moved to new home/site since 5th Dec. I have attached the guide here. Please share updated guide to down...

Question

Resolved! Learning CMDB

Hi everyone,I’m planning to start learning CMDB and ITOM. Could you please suggest a structured learning path or key topics I should focus on to gain solid insights into CMDB?

Question

Need guidance on updating the email account table for automatic OAuth token refresh via Slack integr

I’m currently working on setting up OAuth authentication with automatic token renewal using the scheduled job “Refresh Email Access Token.” From my understanding, this scheduled job requires a corresponding record in the Email Account table in order ...

Question

Sprint Planning NOT available in Collaborative Work Management

Hi all,I cannot select Sprint Planning in a Collaborative Work Management Board. The option does not appear under Personalize → Views, even though Agile Development is licensed, roles are correctly assigned, and Stories are available. "Story" can als...

Question

Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

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