Issues with Agentic workflows

Hello mates, We have been working on Agentic workflow projects since last 6 months. Mostly implemented ITSM, CSM and ITOM workflows - all OOTB.The feedback that we received from the IT agents is that - the OOTB agentic workflows is not that helpful f...

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how to create 2 auto generate sequence number fields in single table?

Requirement- I have a table 'test' and I would like to create 2 auto generate number fields. For ex: 1st-> test00001 (default)2nd- > currentyear/01, currentyear/02 and so on should be auto generated based on certain conditions. Can I have 2 number ma...

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Need to build Report - users who have worked on incidents, problem, change requests in last 60 days

I need to build a report for the following:> List of Users who have worked on incidents, problem, change requests in last 60 days (if a user has touched the record, then consider that user has worked Ex - added comment, work notes modified any field ...

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How many customers would build custom apps?

Just wondering out of 9k customers using ServiceNow, how many of them would build custom apps and how frequently they would build custom apps?Wondering to what extent Build agent will be useful/helpful Since last 15 years, I have dealt with 50+ custo...

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PDI Instance lost

I lost my instance https://dev211496.service-now.com/I used that instance in a daily basis now I dont understand why is not in my developer profile, I have a lot of work there  how can I restore or get the information of that instance?Please help me ...

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When do we use Before Query BR over ACLs?

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Invoice generated but not getting schedule exam option only PROCESSING from last 48 hr

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Currently Im getting a data in tabular format , but need it in excel and want to attach it to mail.

I have a requirement where i need to get data from incident table and send the data in excel to mail.using Mail script I'm getting that data in Tabular format, But need it in excel and attach it to mail.

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

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Non-IT PM transitioning to ServiceNow Implementation PM - Help!

Hello!I'm a Senior PM with 9 years of experience in commercial project delivery (lighting). I have my PMP, PSM I, AZ-900, and AI-900. I've been pursuing IT PM but due to no formal IT background I'm pivoting toward ServiceNow implementation PM, specif...

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• Full-Time

Custom field populated from demand to project SPM

Hi Everyone is there a OOTB way to populate a custom field from demand to project in SPM module?

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BPM to ServiceNow Developer (2.5 Years Experience) – Is This Transition Feasible?

Hello everyone,My name is Murali Nagendra. I am currently working at Infosys as a Senior Process Executive, with 2.5 years of experience in BPM.Over the past few months, I have been learning ServiceNow development. I have hands-on knowledge in Client...

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• Case and Knowledge Management

Regarding Lift off knowledge

I want to know about lift off knowledge gift.now most of revived the gifts, do we need to submit KYC govt. ID to FeDex ??

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