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Error creating a filter

Error creating a filter for a dashboard and referencing a custom table; it doesn't allow me to select any field in the table ejemplo

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Microsoft Teams (Conversational Interface) – Notification Not Delivering to Teams

Hi everyone, I’m trying to send a Virtual Agent notification message to Microsoft Teams (Conversational Interface) when an Incident is resolved.The notification works fine for the Service Portal, but nothing is delivered to Teams.Is there anything el...

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Cannot activate the sidebar discussion summarization now assist skill.

Hello,We just encountered a weird scenario regarding the sidebar discussion summarization now assist skill. To give a brief background, we activated that OOB skill last may 2025 and we were able to activate it with no problem. We also have a subscrip...

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Search result not showing knowledge article

I'm not getting KB article short description in search. I'm using "Typeahead Search" widget. Getting catalog name but all blank ones are KB article. how to fix it?

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Is ServiceNow Employee Center compliant with WCAG and Section 508 accessibility standards?

ServiceNow Employee Center is designed to support compliance with WCAG 2.1 Level AA and Section 508 accessibility requirements. ServiceNow builds Employee Center on the Now Experience UI Framework, which is developed with accessibility built in by ...

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Need to see the list of roles

Hi Community, Good day,there is a requirementwhen I search ‘Access Control’ in the filter navigator and open any record, the ‘Roles Required’ field doesn’t show anything even if I have a role added there or not. So this needs to be fixed because for ...

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Retrieve values from variables in a RITM

Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get t...

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Does Employee Center supports custom typography, spacing, iconography, and overall visual identity?

Yes—Employee Center provides extensive flexibility to align the portal’s look and feel with your organization’s brand standards. You can: Use custom fonts to match your corporate typography guidelines. Adjust spacing and layout through CSS to achie...

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How to add Banners to Employee Center Pro

Banners are a great way to promote announcements, highlight important updates, or drive users toward key actions directly from the Employee Center Pro homepage. Follow the steps below to create and publish a banner. 1. Navigate to Content Publishin...

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Do the thumbs up in prod affect LLM understanding

Hi all, my team is currently testing the new patch 6 for NowAssist. Thumbs up/down seem to be training the LLM in Dev2. Something I'm wondering though is if the training thumbs up/down in prod will affect LLM training also meaning that if users are ...

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Sometimes Autopilot Getting Assigned Automatically in Agent Chat Even though it's not configured

Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for reference As any faced same issue or...

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Agent Chat
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Live on ServiceNow: Office Hours - Software Asset Management

Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...

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Office Hours
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License metrics for a couple subscription products

Hello! My question is regarding license metrics for subscription products. I am reconciling Office Timeline and Think-Cell products which we placed in as manual on-premise subscription entitlements. Since the license type is subscription, and since...

Question

Resolved! Catalog Item workflow is only running when when testing through flow designer

Hi Community, I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow ...

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Cascading Business Criticality To Child CIs

We assign a business criticality to all applications ('business systems') managed in our CMDB. For example, 'SAP' may have a business criticality of 'Important', 'PeopleSoft' may have a criticality of 'Mission Critical', and so forth. This criticalit...

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