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List Edit in Sc_task table for RequestState field getting " security prevents writing to this field

Field name trying to bulk list edit = Request State.I applied a filter to SC_Task table and able to get associated REQUEST State field . But when trying to update the field value , getting " Security prevents writing to this field" message. Other fi...

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Now Create Retirement FAQs and Introduction to Best Practices

We’re excited to announce an important change in how we deliver implementation guidance and resources to our teams and customers. On December 5th, the Now Create portal will be retired and replaced by the new Best Practices site—a unified destination...

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User Criteria with Groups to show/hide Catalog Item is not working

I have created a group and added few members to it. Then I am creating a user criteria, adding the group to user criteria. When I am using the User Criteria in "Available For". But the catalog item is still available and visible to everyone. I want t...

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WEBINAR: Strengthening Cyber Resilience with More Accurate IT Asset Data

REGISTER Better asset data is part of what keeps healthcare running. When you know what's connected, where it sits in the risk lifecycle, and how it impacts care delivery, you can manage risk continuously instead of reacting to snapshots. On Dece...

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ITSM Consultant / Specialist - Brasil

nova oportunidade. ITSM Consultant / Specialist Local de trabalho: 100% RemotoResponsabilidades• Projetar e implementar processos de ITSM: Gestão de Incidentes, Problemas, Mudanças, Solicitações e Configuração.• Liderar implantações e melhorias da pl...

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Full-Time

Keeping your instance database footprint tidy (02): Maintain Attachments and Attachment Documents

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Keeping your instance database footprint tidy? Reducing instance database footprint? An important subject, though actually a subject that barely gets attenti...

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Register TODAY for the 2025 Indiana SNUG!

Hello SNUG Members! We're excited to launch our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pe...

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REMINDER: Register Today for the 2025 Indiana SNUG

Hello SNUG Members! We are just two weeks away from our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussio...

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how do add approve button on incident table

The goal is to add "Approve" and "Reject" buttons to an INC (Incident) request system for managers.The buttons should be visible only when an INC is in the "Pending Manager Approval" status.They must be accessible from the manager's dashboard or noti...

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How to have a dynamic approval process once the catalog is submitted ?

The requirement is this After a ServiceNow catalog is submitted, 2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...

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Using Enhanced Chat with Now Assist for SPO Without Overriding Portal Search

We currently use SN for multiple products, including ITSM and HRSD. Our Employee Center portal currently hosts content and services for HR and IT. We’ve recently acquired Sourcing and Procurement Operations (SPO) and are implementing it. As part of t...

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Create reports

What would be the best way to create reports of incidents and requests that have not been closed and are considered violated, for the departments? The department should only receive data related to it and should be sent weekly.

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Quick Links Translations not reflecting in the Mobile App

I am translating our mobile app to Spanish. The record producers that we have in the Quick Links on the homepage are not translating. The name is still in English on the homepage under quick links. When I click on the record producer, everything is t...

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how do I add a custom field onto the cloned ' Online check-in experience' widget

I’m trying to add a custom field to the cloned “Online check-in experience” widget in ServiceNow. Here’s what I’ve done so far:I added the new field to walkUpAppointmentPanelCopy, and it displays correctly on the Employee Center.However, when creatin...

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Need to achieve this below report along with the percentage.

I have a requirement to fetch records showing both breached and non-breached RITMs.My goal is to calculate the RITM Success Percentage, which is defined as:(Not Breached = false / Total Count) × 100However, in regular reporting using Multi-Pivot, the...

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