ServiceNow Community

Service Mapping and MS SQL databases , instances and cluster

Anyone worked on Service Mapping application patterns ? I am making good progress but still have a few challenges, one of them is related to databases:when discovering an MS SQL instance, I can connect using the host and instance name but unfortunate...

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.list or .LIST

Which is the best practice for opening the table using .list or .LIST

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My AI agent is unable to handle more than 10 agents conversation at a time

Hi Experts, I have an AI agent, and it gives me correct result when I have 1 active conversation in VA. When I initiate more than 10 conversations or when 10 people are using the same agent for their answers. Even if different users are initiating c...

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I want to display the custom field from RITM table need to be visible for the end user from SP

Hello Community,I want to display the customized field on RITM table need to be visible for the end user from SPhow to achieve this in ServiceNow. for reference I'm sharing the screen shotsPlease help me with this and thank you in advance.

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Enhanced chat - Is there anything else issue

Hello all,We recently enabled the Enhanced chat feature of Now Assist in VA and have an issue at the end of every conversation.When a topic flow ends, the user is being asked "All done! Is there anything else I can help you with?"However, no matter w...

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workflow editor run s

i have a workflow editor which i have to convert in flow designer. I have this run script how can i do this in flow designer with the help of custom action or any other thing . Which you can suggest

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Incident Communication Management

Work Notes Mandatory When Changing State – How to Disable in Practice Instance?

Hi everyone,I am practicing in my personal ServiceNow developer instance and working on Incident form behaviour.I noticed that whenever I change the Urgency or Impact field, Work Notes becomes mandatory and I cannot update the record without entering...

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Resolved! Adding an option to the "edit" drop-down menu in SOW

I have the request to allow users to bulk "accept" incidents from the list view in SOW. I was looking to make it a select option like how the "Assign to me" button is in the drop-down, but I cannot find where I can add it to this list.

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Notification triggered by scheduled job for different timezones.

A notification is configured to trigger by scheduled job at 9AM, US time zone. Similarly, this notification should be triggered to other users in different time zones at 9AM. Is there any way to configure this without creating scheduled jobs for each...

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Redirect Provider Notification to 'Details' Tab instead of 'Overview' in Service Operation Workspace

Hi Community,I am working on Service Operations Workspace (SOW) and have configured Provider Notifications. The notifications are working fine and appearing in the notification bell icon.The Issue: When a user clicks on a notification from the bell i...

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All catalog items in the instance are being set as non-conversational even though only few are set

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...

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Unable to save records in custom table

Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone ...

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Change Management
Incident Management
Problem Management

Problem management State transition issue

When I create a new Problem with the admin role, it is created successfully and moves through all the Problem Management lifecycle states without any issues.However, when I use the Problem Admin, Problem Coordinator, or any other Problem Management r...

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Problem Management

Adding request details to ServiceNow CSM portal

Hello All, Within the CSM portal when a user submits a request, on the landing page after the user has submitted the request. I would like to see the request details in the top right of the page. I have attached an image to demonstrate what I need....

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List and Filters Task Validation

I have completed all of the steps required, but I am unable to Validate. It keeps asking: I have: I don't know what else to do.

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