ServiceNow Community

Invoice creation using document intelligence

I need to create a new invoice record whenever an inbound email comes in with attachment and need to extract the values from the attachment using document intelligence and map the values to the invoice record.Could any one help me on this?

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workspace

'Compose email' button is not showing in servicenow operations workspace, can anybody help?

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flow designer

I am not able to understand in this situation how would i update my record like once catalog task is closed RITM and REQ should complete. but here i am unable to find where to update this.

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Short Description invisible in employee centre

Hi ,I am facing this issue where the short description in not visible under my requests in employee centre for Employee relations cases but it is visible for Other hr request cases. I hae tried checking my request filter but the issue is same.

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Reading contents of Word, PDF file

i have this use case where i need to read the contents of CV/resume uploaded by users and pass it to a LLM to extract the skills. Currently, I am only able to do so using a txt file (refer to the below code). But when i use this code on a pdf or wor...

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ACLs alone not enough to enforce security model

Give an example of a situation where ACLs alone were not enough to enforce the security model needed. How did you extend or supplement the controls?

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Make Case watchlist into email CC using Email script. how we can approach?

I want to make cc watchlist into email CC. How we can achieve using email script?

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All Global List Actions – Added Automatically on New UX Action Configuration

Need to know more about the 'All Global List Actions'—the 4 out-of-the-box global list actions that are added automatically when creating a UX Action Configuration. (need to know how records are being added). The requirement is to hide all these butt...

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What is possible within the requester's scope of operation

I believe there are limited options for what the requester can do.Ultimately, I'll need to confirm with Servicenow sales.I'd like to ask if the following is possible, to the best of your knowledge. Does anyone know?1. The requester uses a catalog ite...

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Is SysID Conflict a real thing?

Hi Community, I am working on a merger project in which we need to consolidate foundational data to support CMDB consolidation across two independent production instances.My concern is about sys_id conflicts, since both instances have been running in...

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Interaction “Chat summary” field added to form layout in SOW view but not visible

Hi everyone,I am trying to show the Chat summary field on the Interaction record, but it is not visible even after adding it to the form.What I’ve done so far:Table: interactionI added the Chat summary field to the Form Layout for the specific view I...

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Service Operations Workspace

Ai Search Restrictions

We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...

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My Journey with ServiceNow

My Journey with ServiceNow For a long time, I worked with ServiceNow as a user. But at one point, I realized something important — ServiceNow is not just a tool, it’s a powerful platform where you can build a real career if you are willing to learn d...

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Introduction to Dashboards in ServiceNow

Introduction to Dashboards in ServiceNow A dashboard is essentially a collection of widgets and reports. These visual tools provide a quick snapshot of various metrics and KPIs, all from a centralized location. Dashboards can be configured for differ...

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Does AI Control Tower inventory for governance different on platform LLM Virtual Agents?

AI Control Tower seems to automatically identify the Agentic workflows but not Now Assist LLM Virtual Agent the best I can tell. I've been through every documented table, CMDB and Asset, that I can find reference to. It does find the Agentic Workflow...

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