ServiceNow Community

Data Stream Action – Unable to Retrieve All Records from Nested Arrays in REST Response

Hello Experts, I have created a Data Stream Action in Flow Designer for a REST integration and am able to successfully retrieve data. However, I am encountering an issue while parsing the response due to its structure.The API returns data in a tabula...

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Now assist skill is not loading

Whenever I try to open the Now Assist skill in the sfsbx instance, my instance goes down.

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CSDM Life Cycle Mapping enable life sync => which fields get evaluated

Hi,we want to enable CSDM Life Cycle Mapping and when I press "Enable Life Cycle Mapping" I get a list of issues I need to solve.There are some legacy status values found which are not used anymore and I don't want to create additional mappings for t...

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Automating Remote Updateset Retrieval and Installation

Background Often in DevOps-minded organizations, promoting update sets from lower instances to the Production Environment is considered as something to be automated. As there is no such OOB facility available in ServiceNow, the following script is bu...

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Instance Configuration
Integrations
Multiple Versions
Scripting and Coding

How to add a new column in "Unassigned Tasks" section in Resource Management Workspace?

Hi Community,I am working on the Resource Management Workspace in ServiceNow and need some guidance on customizing the "Unassigned tasks" section.Currently, the table displays columns like:TaskParent ItemTypeOwnerTask effortGroupRoleRequirement:I nee...

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Resource Management

the my org chart button is not visiable in esc

Hey all, in my ESC the my org chart button near the HR and the IT taxonmy are not visiablewhat should I do ?

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Popup for cancel confirmation not working

I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...

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link inc/req to interaction, when inc / req closes associate interaction record should close

Hi teamI need to link inci/req to interaction, when inc / req closes associate interaction record should close, in service operations workspace, how can we achieve, what is the process we follow

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Ordering of variable set variables.

Hi Community, I have 2 variables in a single variable set tagged to a record producer (which has 5 variables). I want to display the 1st variable set variable on top - then the 5 producer variables - then at the end the 2nd variable set variable. Is ...

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Archive attachment is working but not showing on the ar_custom_table record

Hello Everyone, Currently, I am archiving incident records along with their attachments.Once the archiving process is complete, I am able to see both the record details and the attachments in the ar_incident table. When I perform the same process o...

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Trying to edit catalog item in Catalog Builder using custom role but getting not authorized to edit

Hello,I am trying to edit catalog item in Catalog Builder, but getting - You are not authorized to edit this item.I have created a custom role similar to catalog_builder_editor, which we cannot use, since we just want to give user with custom role to...

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Clarification on Usage of Work Notes and Additional Comments in Order Line (SOM)

Hi Team,I am trying to understand the practical usage of Work Notes and Additional Comments on the Order Line record in Sales and Order Management.In my observation:The Order Line record does not have Assigned To or Assignment Group fieldsCustomers/c...

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Unable to select application in the application picker for a custom application

Hello All, We have a custom application to whose admins we have given delegated_developer role. All the services of this application are offered via a custom portal created for it. Whenever a new artifact is created from this portal - it automaticall...

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Info Message on form

Is this possible to separate these two message, I don't want both message to be closed when I click on 'X'

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