ServiceNow Community

Agentic Architecture Maps — A Practitioner's Guide to Sense, Decide, Act, Govern

Download link below As ServiceNow's agentic narrative matures at the corporate level, I found that some customer conversations kept stalling at the same point: one level below the executive pitch, there was no structured visual that showed how the ...

Article
Architect

What does PA indicator "Average age of open incidents" trying to show the data, which is an OOB ?

Good afternoon.!We have an OOB PA indicator called the "Average age open incidents". It is fetching the data, but I cannot understand what does that data mean. We are able to fetch the data based on Assignment group. Also, it does not show the ticket...

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Performance Analytics

Resolved! Can you track specific views from users on news articles?

Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views. Any idea...

Question

Creating Consumption Rules under one Company, but in different Divisions

When creating Consumption Rules, I would like to know what's the best approach for our use case where we have 4 Entitlements that falls under one Company, but in 4 various Divisions. Checking the box "Company children" would only allow me to use it o...

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Consumption Rule
Entitlements
SAM
Software Asset Management
Software Asset Workspace
Software Reconciliation and Compliance
SW Entitlement

How to find the reports which are not part of the dashboard ?

Hello all, Is there any possibility to filter out the reports in (report_stats) table that which are not Mapped with Dashboard's. Present I'm able to see reports that which are mapped with dashboard in (u_dashboard_report) table, But not able to filt...

Question
Analytics and Reports
Scripting and Coding
Team Development

which OOB component unblocks an email address from Bounce Email Address (sys_blocked_email_addresss)

May i know how the email address in sys_blocked_email_addresss table is set to Unblocked and Failed Count to 0 . is it OOB functionality/which component sets it to unblocked? Appreciate the Help! Thank you

Question

irtual Agent NLU Topics Not Triggering – Same Issue for All Topics

Virtual Agent NLU Topics Not Triggering – Same Issue for All TopicsHi everyone,I have created two topics using Virtual Agent Outlook IssueReport an IT IssueAlong with these, the out‑of‑box topic Live Agent Support is also present under All Topics (pl...

Question

Preparing for the CPOP Exam

Hi Community! For starters, this is my first post/question to the community! I recently passed the CPOA exam and have scheduled the CPOP exam in a few weeks. To prepare for the CPOA exam, I made a cheat sheet of the exam scope and pulled together the...

Question

PLaybook Questionaire Activity

Hi I have a playbook activity questionnaire with choice options with either defined values or table lookups, how do i reveal the answers to these questions as pill values for the next acitivity.So far I am getting Sysids Thanks

Question

A beginners guide to knowledge gaps

Hi all.I say a beginners guide, I joined this team to manage problem, however I seem to have had knowledge thrust upon me with no guidance, so I'm learning as I go. I've been tasked with trying to address knowledge gaps in the public knowledge base, ...

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knowledge
knowledge gaps

How to Set Up Calendar Invites free for Outlook Using ServiceNow

From Servicenow if we scheduled notifications to users as calendar meeting invites currently the status is setting as Tentative in outlook calendar. How to set up this calendar invite to be set as free when the meeting invite is scheduled from servic...

Question

Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

Question

HTML structure in Jelly Scripting

Hi I am working on a requirement where i want to show/hide a UI formatter from on a UI macro based on the reference field on the form.<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" x...

Question

Event Management - Connector Instance Values Setup

Hey,We have been doing the POC of Event Management in our lower instance. I would like to understand few things on the Connector Instance Values.1) When I turn on the connector "initial_sync_in_days" was set to 7 days by default and we were seeing t...

Question

Custom Fallback Topic is not getting triggered in Virtual agent on ESC portal.

Hi Everyone,I duplicated an existing custom fallback topic in Virtual Agent Designer to create a new one, but the new topic is not getting triggered in Virtual agent on ESC portal.The original topic (which works as expected) has an HR scope, while th...

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