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02-10-2024 09:56 PM
Hi community,
I want to create a new tab customised on the related list ticket record. How can I achieve this?
Solved! Go to Solution.
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02-10-2024 10:48 PM
Hi @SnowUserDev ,
1.Navigate to > System Definition > Relationships module > NEW
2. Enter the name 'This will be the name that will apper on the Realted list tab'
3. 'Applies to table' > Select on which table it applies to (We you want it).
4. 'Queries from table' > Select the table from were you want to query the record from.
5. Apply the filter condition in the 'Query with' script. (use script to filter the records).
6. Save the record.
On the target table go to > configure > realted list > Search for the new relationship which you created. add it to form
I hope this helps...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

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02-10-2024 10:04 PM
Hi there,
What is the issue you are running into when adding a new Related list? Or is your question different, you mention "create a new tab customised", can you explain that a bit more clearly?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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02-10-2024 10:14 PM - edited 02-10-2024 10:53 PM
Hello @SnowUserDev ,
Do you want to create new related list? You want created new custmized tab of related list on portal?
Can you elaborate your requirement more so I will you.
If you want create new custom related list then follow the steps mentioned in below document.
ServiceNow create custom Related List | ServiceNow... - ServiceNow Community
Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.
Regards,
Vaishnavi Shinde
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02-10-2024 10:20 PM
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02-10-2024 10:48 PM
Hi @SnowUserDev ,
1.Navigate to > System Definition > Relationships module > NEW
2. Enter the name 'This will be the name that will apper on the Realted list tab'
3. 'Applies to table' > Select on which table it applies to (We you want it).
4. 'Queries from table' > Select the table from were you want to query the record from.
5. Apply the filter condition in the 'Query with' script. (use script to filter the records).
6. Save the record.
On the target table go to > configure > realted list > Search for the new relationship which you created. add it to form
I hope this helps...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....