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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Webinar: Turning security configuration into defensible decisions Hosted by janenec 1 Oct, 2026 10:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Storytelling for Leaders — w/ Christina Wallace (APAC) Hosted by jasminecole 2 Oct, 2026 03:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Storytelling for Leaders — w/ Christina Wallace (AMS) Hosted by jasminecole 2 Oct, 2026 09:00 AM PDT Event Details Online FREE to attend! Register to attend the World Forum In Chicago on October 6th Hosted by tracyo_brien 6 Oct, 2026 06:00 AM PDT Event Details In person ServiceNow World Forum - Chicago Hosted by HollyHorton 6 Oct, 2026 06:00 AM PDT Event Details In person ServiceNow User Group Live Edmonton Hosted by Brandie 7 Oct, 2026 07:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Bypass sn_hr_core.impersonateCheck

I have a select few users that need to be able to impersonate users without worrying about the sn_hr_core.impersonateCheck property being set to true. I haven't found a recommended way of bypassing that property aside from toggling it back and forth ...

  • Question

Role need for platform analytics

I need to provide Platform Analytics access to a user who currently has only the snc_internal role.Which roles are required to grant Platform Analytics access?Do any of these roles require an additional paid license?What is the minimum role/licensing...

  • Question

For Agent Getting Some Randome view while creating a new Case.

Being an admin Getting a Case view while creating a case but for a Agent the Getting some  random alignment but the view name is Case onlyfor Admin View : CaseShowing expected alignment. for Agent View : Case*Showing some random alignment of the fiel...

  • Question

Resolved! Why is Knowledge Center Article Editor so unreliable?

We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...

  • Question

Confirgure Cell Context Menu in Project Workspace

Hello everyone, In the Project Workspace, when you open a project and go to the “Planning” menu, a table of subprojects and tasks appears. The component used for this view is “SN Task Planner 1.”When you click the context menu (three dots) in a cell—...

  • Question

Resolved! Study material for ITILv.5 Foundation Certification

Hello everyone; Where can I find the ITIL v5 Foundation's book/ study material? All I see online is snippets of the mock exam and not much of substantial material to study for the exam. Any leads in this matter  (online resources etc) will be greatly...

  • Question

Shift Planning

I want to add agent to shift schedule in sn_shift_planning_schedule_shift_agent table but the agent lookup that gets users from sys_user table is showing empty.According to this reference qualifier javascript:'sys_idIN'+new sn_shift_planning.Sh...

  • Question

Business Application Platform Host versus Platform

I am trying to determine why I would want to create a ServiceNow Business Application as a Platform Host, then create Business applications for each module we have as Platform Applications versus just creating the Business Applications for each modul...

  • Question
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