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Process Mining for Problem Management: Incident Patterns That Signal a Hidden Problem

How to recognize the incident clusters that warrant a single Problem ticket and what each one reveals about your ITSM process. For a Problem Manager, the hardest call is often: which of these incidents belong together? Traditional reports group ...

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Document Management - No Attachment Icon

Hello, I'm trying to leverage the Document Management functionality (ds_document) but I noticed there is no attachment icon visible on the form of a document record. See attachment.How could I do enable attachment on ds_document form ?

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In SOW, in lists and forms, there is some distinctive indicator that an Incident is Major.

Hi All, In SOW, in lists and forms, client wants to mark some distinctive indicator that an Incident is Major. The story is I would like users to have a very distinctive way to know that an Incident is a Major incident so that they can react accordin...

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Crowdstrike integration

HI All,Good Evening!To implement and the configuration of the Service Graph Connector For Crowd strike into our ServiceNow environment. This implementation will enhance our CMDB with accurate up-to-date endpoint data and identify unprotected assets t...

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Resolved! Allow a user to close an incident from portal

Hello, I received a request to allow users to close their Incidents but not resolve them. When I use the Incident Standard Ticket Action widget on the Standard ticket page, it only allows the user to resolve. I am somewhat of a newbie so I am not su...

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Excited to dive into the platform

I am new to the ServiceNow platform and am enthusiastic about the opportunity to explore and and familiarize to its new functionalities.

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Playbook - How attach with let's say record is created and missing 2 field category or subcateogry

HI TEAM, HOW WE CAN ATTACH THE PLAYBOOK IN WORKSPACE , WHERE IT NEED TO SHOW IF RECORD IS CREATED AND IF MISSING 2 FIELD VALUE , THEN IT NEED TO SHOW THE RECORD AND EXECUTE MY PLAYBOOK FURTHER ACTIVITIES. WHAT CONFIGURATION I NEED TO PERFORM IN WORKS...

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g_form.disableAttachments() caused "Download all" button to disappear

We have a requirement to allow users to update and ast_contract record but not attach documents. I created a deny unless access control rule to prevent users without the custom supplier_manager role from creating an attachment on an ast_contract reco...

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Resource Workspace Error Cannot invoke "java.util.Date.getTime()" because "this.fDate" is null

Hi All, I'm facing this issue with some specific projects and not with all. When I create a new resource card work type and select a project, I'm seeing this error message : Cannot invoke "java.util.Date.getTime()" because "this.fDate" is null I c...

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Resource Management

Open filter panel - list on dashboard

When attempting to filter a list on a dashboard in Platform Analytics (Zurich), I see that one of the columns has a button to 'Open panel' to filter the column, but nothing happens when I click it. Is there something I need to configure first for the...

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Resolved! Software Packages

Hi there, we want to setup the Software Packaging process in ServiceNow and I'm thinking what is the best place to store the information. We have SAM Pro in use and know that what is installed will be collected via the respective source. What we want...

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Restrict reservation of a space/room to a limited time frame

Hello ,I would like to understand the feasibility of configuring a new space type in Workplace Service Delivery (WSD) called as focus room, where users can reserve the space only for a limited duration (for example, a maximum of 2 hours).The key requ...

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CCB6314 : Security Simplified Built-In Controls You Didn’t Know You Had Resources

Security Simplified: Built-In Controls You Didn't Know You Had Knowledge 2026 · Platform Security · CCB6314 It Started with a Conversation A few months before Knowledge 2026, I had a requirement land on my desk a legal one, no option to defer. I was...

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contextual search in a scoped application

Hello Everyone, I have this requirement that I need to fulfil in my record producer, it needs to have a field that when keywords are written into suggestions from articles in my knowledge base strictly will come up, all of this inside my scoped appl...

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Resolved! PDI instance stuck offline – cannot activate (dev294970)

Hi everyone,My Personal Developer Instance (dev294970) is currently showing as Offline, and I’m unable to bring it back online.Here are the details:Version: ZurichTried clicking Refresh multiple timesTried accessing the instance URL directlyStatus re...

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