setupMFA

HI,  am arjun new to servicenow while creation of PDI account for servicenow with new mail keep on asking setupMFA(multiple author authentication) for logging into acount  for everytime its bit complicated for me instead  of just user and password pa...

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ServiceNow AI & Agentic AI Kickoff | Where and How to Start

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Unable to access sys_script table via API using custom role (403 Forbidden)

Hi Team, I’m facing an issue while trying to access the sys_script table through the Table API using a custom user and role. I created a custom user named test_user and a custom role named test_role. The role test_role was assigned to test_user, and ...

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CTA Exam Prep Advice on Real Scenario

 I’m currently on my journey to prepare for the ServiceNow CTA exam and have been exploring multiple study resources, including whitepapers, documentation, and hands-on practice in my instance. Recently, I started using CertsMatrix to practice scenar...

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Send HR document templates to employee without agent involvement

When employee requests for HR letters like(visa letter) the document to be sent to employee without any HR agent involvement and the document to be attached and sent to employee's email.The document attached should not get stored in sys_attachment ta...

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Platform Analytics Task

Hi Everyone, I’m working on the Platform Analytics Task, but it keeps failing validation despite multiple attempts. I’ve followed the task instructions and recreated the dashboard and chart to match the example image at the end of the task severally....

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Test Data Deletion Fix Script ATF

Hi,Has anyone used Test Data removal using the Fix Script in ATF? If yes, can you please share the script? At my company, I create dummy data for each test case, so I didn't need to use any table Cleanup or anything. Kindly help.RegardsSuman P.

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Certified System Administrator (CSA)

Preparing for the ServiceNow Certified System Administrator (CSA) exam was one of the most challenging experiences in my IT journey. I had heard stories about how tricky the exam questions could be and how easily candidates failed because they relied...

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Users receive Teams pings when Virtual Agent closes idle conversations

We have Virtual Agent integrated with Microsoft Teams. When a user stops responding and the system closes the idle conversation, Teams sends a ping to the user saying the conversation is closed. This happens every time the Schedule job (Time Out Aban...

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• MS Teams
• MS Teams Integration
• Virtual Agent

Data Policy Exception: The following fields are mandatory: Resolution code

' {"state": "7","close_code": "Closed/Resolved by Caller","close_notes": "Issue resolved successfully from Oracle integrated process."}'Now which one the 'Resolution code'  ? I can't understand from the Incident json responce .Please help me !!!!

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Need assistance on report building on - # of items in next X amount of days

Hi everyone,  Looking to get your assistance on building a performance analytic or a visualization that I am having difficulty producing. The use case is to generate a visualization that showcases the # of onboardings in the next 10 days.  As this is...

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Plugin's latest version is available in sub-prod Instances but not in production

Hi Everyone,Service Mapping Plus plugin is avaiable to install in its latest version 1.16.3 in sub-production Instances, but available only in 1.14.1 in Production Instance. Due to the version differences, some features like Tag based Service Mapping...

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How we configure and see all system properties for attachment table

Hi all,  there are some system properties defined OOB such as file size, file extensions etc, how we can see configuration where and which one is used for attachment, also if i want to make our custom from where we can configure them.   

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"Valid to" and pre-populate text in short description while republishing article

Hello All, When user click on re-publish ui action to republish any article. I want below things to work.1. "valid to" to be extended based on Knowledge base validity when republished2. Pre-populate a text in description stating "the article is re-pu...

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Auto Reject Approval when the Requestor / Approver is Inactive

Hi All, I need help with setting this up, here's the scenario: 1. When requestor of the RITM is inactive, the RITM approvals should automatically be rejected2. When Approver of the RITM is inactive, the approval record should be rejected3. When RITM ...

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• Request Management
• Service Catalog