ServiceNow Community

"Your access request is invalid" error from servicenow mail

I tried adding my organisation using the Request to Add Your Organization option in ServiceNow to get a voucher, but I received the mail with message: ServiceNow University – Your access request is invalid.

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on a reference field need to set user id along with name

i have a requirement where i need to set User ID along with name on reference field, working on catalog item we have a field requested for shown below , beside the name i want user id for that user , any solution will be appreciated!!!

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Facing quite a number of issues with platform analytics

Hello Team, I have posted few questions earlier but had no luck receiving responses. I am working in Platform Anlytics for the first time and I am facing quite a number of challenges as listed below: 1) There is no option to turn-off totals in pivot ...

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How to request for a CMDB Certification voucher?

I have already completed CMDB Fundamentals on demand course like 6 months ago. In the meantime, Servicenow introduced a new Certified Implementation Specialist -Data Foundations (CMDB and CSDM) Exam. I have a partner account. Do you how to request fo...

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'Request' and 'Requested For' fields are empty for some of the RITM records

Hello AllI am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.I also saw the history of the records, showin...

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AI Agent Failure When Using Knowledge Graph in Developer Instance

We are currently developing and testing an AI Agent integrated with Knowledge Graph in our ServiceNow developer instance. While attempting to summarize incident data using the AI Agent, I consistently encounter the following error:"Sorry, there was a...

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change state of incident

write a back ground script to set incident to resolve state while change priority to 5 to 4 and set assignment group to “network” in ServiceNow

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Need to understand the configurations related to localization framework for Knowledge Articles

In localization framework, after publishing the translation task related to Knowledge article, the Draft version of knowledge article is creating for translated version. Just need to understand from where the configuration is done for the knowledge a...

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Which Flow/script is being used to create records in the "sn_cg_content_request" table?

Which Flow/script is being used to create records in the "sn_cg_content_request" table? @SmritiGupta

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Not able to login my instance due to MFA

Hi Team, I am not able to login my PDI due to MFA.I have configured MFA in my old mobile which I lost hence not able to give MFA code while login to PDI. I need your help to setup MFA on my new mobile or please let me know how to disable MFA for my P...

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TPRM- Vendor Risk Scoring Calculation

Does anyone knwo how does the Vendor Risk Score works:Question 1: Does the third party risk area scores feed into third party components and then to third party risk score? or is it the other way round?Question 2: Is it possible for vendor risk score...

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Date Help !!

How can you configure a form field so that, no matter what a user tries—whether picking yesterday, tomorrow, or even a year back—the only value the system stubbornly accepts is today’s date, straight from the system clock?

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Assocating business service & application service and application service offering

Hello All,I am working on a requirement to establish relationship between Business service and Application service and application service offering . Here is my understanding : If i would like to establish relationship between Application service an...

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Calculate the percentage of each field

I need to calculate three fields and identify their respective percentage. Use Case: Three fields will be populated with integers. I need to sum the values together and output the percentage Input:OpEx Amount = 5000CapEx 1 Amount = 1000CapEx 2 Amount...

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Missing status reports & doc templates in Project workspace

HelloI have the same plugins installed in these 2 instances both xanadu however im missing doc templates and status reports view in one instance. do I have to turn something else on? Appears that the summary-details-Planning-tracking-status report v...

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