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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

microsoft form data send through email in servicenow

I am trying to implement a scenario. Whenever a microsoft form is submitted, data should be send to my personal email. That email is authenticated to servicenow also so that i can get that email in servicenow and then using inbound email i want it to...

  • Question

How to show “Name – Site Code” in reference autocomplete?

I have a reference field where autocomplete search works using:ref_auto_completer=AJAXReferenceCompleter, ref_ac_columns=name;u_site_code, ref_ac_columns_search=trueI can search by name and site code, but the autocomplete dropdown still shows only th...

  • Question

PROBLEM - PTask approval

Hi, While closing the problem PTask, need an approval for specific group. once approved then only the problem ptask needs to be completed How to achieve this. please need suggestions Problem Task formOnce i click on complete button, a popup will appe...

  • Question

Filtering choice field options based on a multi-select parent field

Hi everyone,I’m working on a form in ServiceNow (standard table form, not Service Catalog) and I’m trying to understand whether a specific requirement is technically possible.ScenarioI have a field called record_typeType: List (multi-select choice)Ex...

  • Question

Resolved! ServiceNow Administration Fundamentals on demand labs

hi I have started the course ServiceNow Administration Fundamentals On Demand (Xanadu), in the course pages it talks about labs, but I cannot see anywhere to find the labs or the option to validate, as I did when completing the Welcome to ServiceNow ...

  • Question

Sourcing Assets using compatible or subsitute models

Hi community members, In the Hardware Models we are able to configure compatible and/or substitution models for a model. Compatible models are models with 1 to 1 functionality as the model and substitution models are models with same or better functi...

  • Question
  • Enterprise Asset Management
  • Procurement

CSDM Adoption Roadmap and Outcomes - Recorded December 7th 2023

Presentation View / Download: CSDM Roadmap and Capabilities for DSF - July 2024 Speaker: John Spirko - Sr. Executive Enterprise Architect, ServiceNow Things you will learn: 12 Common Service Data Model (CSDM) use casesWhat parts of the CSDM do I need...

  • blog

VR Remediation Efforts for Remediation Tasks

As a Vuln Response Analyst or Manager, I want to use Remediation Efforts not only to group Items on Watchlists, but I also want to group Rem Tasks into one larger effort. Is there a way to do that or has someone leveraged Efforts for this use?

  • Question
  • Application Vulnerability Response
  • Container Vulnerability Response
  • Vulnerability Response

How to move your trained Task Intelligence Models to a different instance

Released in Tokyo, Task Intelligence for Customer Service brings the latest in ServiceNow’s AI innovation to our Customer Service Management applications.   Task Intelligence uses machine learning to automate task creation, triage, and investigation ...

  • Article
  • Task Intelligence

Mean time to detect and Mean time to dispatch

Hello,  Is there anyone who can help me with the condition that I should use to set the SLA for Mean time to detect and Mean to dispatch for Security Incident Response and Security Incident Task?Thanks you! Or at least maybe to explain the difference...

  • Question
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