Subject: Important Update on Legacy Reporting and Analytics with Australia Release
Dear Valued Customers,
We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your reporting and analytics instances.
Overview: There has been some confusion about the status of customer instances following the upgrade to the Australia release. Specifically, there are concerns that customers might lose access to their dashboards and reports from the legacy reporting system. This system is also known by other names such as Core UI reporting, Responsive Canvas dashboards, or simply the old dashboards. For the purpose of this communication, we will refer to it as "legacy" reporting and analytics.
Key Points:
- No Mandatory Migration: There is no mandatory migration required at any time. However, support for legacy Platform Analytics (PA) content will end with the Australia upgrade.
- New Content Creation: As of the Australia release, customers must use Platform Analytics to create any new content. Legacy dashboards and reports will remain available for use indefinitely, but they will not be supported beyond critical security issues.
Identifying Legacy Systems: If you are unsure whether you are using the legacy system, please refer to the following visual indicators:
- Report Editing Screen:
- Dashboard:
Frequently Asked Questions (FAQs):
- What will happen to my legacy reports and dashboards when we upgrade to Australia?
- Answer: Nothing will happen to your legacy reports and dashboards. You may continue to run and view them as long as you wish.
- What if I encounter issues with my legacy dashboard or report after upgrading to Australia?
- Answer: If you experience crashes, unknown errors, or other problems with your legacy dashboards or reports, the resolution will be to migrate or recreate the content in the Platform Analytics experience. We will no longer support legacy dashboards and reporting, except for critical security issues, once you upgrade to Australia or later.
- Can I still update or modify my existing legacy content post-Australia upgrade?
- Answer: Yes, you can update or modify your existing legacy content. However, you will not be able to create new content using the legacy system.
- Are there any licensing or entitlement changes when I use PAe?
- Answer: No. You remain entitled to use any capability you were entitled to use in the legacy system. There are new capabilities, such as AI-driven capabilities, that may require additional licensing.
We hope this clarifies any concerns you may have regarding the Australia release. If you have any further questions or need assistance, please do not hesitate to contact our support team.
Thank you for your continued support.
The official communication message sent in March 2025 is attached.
