ServiceNow Community

Restrict Data Import to Group-Specific Records in Hardware table

Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...

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Resolved! Blocking Employee Center for certain users

How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...

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Enhanced Requests Page Experience

Feature Demo Overview In the July 2025 release, we've overhauled the My Requests page in Employee Center to make it easier for employees to view, filter, and manage their requests. The new experience introduces configurable tabs, filters, and ...

Article

Grant role to System Administrator while installing application

Hello,I have a custom application for which I have turned the "Application Administration" checkbox on. Consequently, I had to turn the "Application Administration" of a role in the application on as well so that it becomes the admin role for the app...

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Resolved! ITSM

How do I enforce security best practices in ServiceNow?

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Need to create custom tab in ServiceNow for MS Teams App

We have integrated ServiceNow with MS teams. We already have chat and Shared tab in the ServiceNow for MS Teams. I need to have another two tab in first tab it should display the ticket related information and another tab it should show the list of a...

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- If the incident is re-opened while in a resolved state, a new metric created

If the incident state changes to resolved, new metric has been creating, If the incident is re-opened while in a resolved state new metric should create if (current.state == 6) { createMetric();}function createMetric() { var gr = mi.getNewRecor...

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Need help on building CSAT report for incidents

Hello Experts, I have to build a new CSAT report for incidents, I am bit confused on the approach. Please suggest, what tables should I consider as I want all the questions to be visible on the report.

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Flow Designer executions stuck approvals not triggering.

Hi everyone,We’re experiencing an ongoing issue with Flow Designer , where multiple flows are stuck in In Progress or are not moving past an approval step.flow context of RITM also showing the error as you can see in the image.

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Return to draft not working under action on list view for controls

Hi,I am trying to set control from list view to return to draft but it's not working.If I am inside a control n select return to draft , its working fine,However, from list view controls are not being setting to return to draft.how can I resolve this...

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CWM - Why is the “Assigned to” filter unavailable in the Kanban view, unlike in VTB?

Collaborative Work Management As we are transitioning from Agile Development 2.0 to Collaborative Work Management, I am trying to understand how we can work with the new solution on a daily basis.Unfortunately, one significant functionality appears t...

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Service Portfolio Management

- If the incident is re-opened while in a resolved state, a new metric created

On resolve state after reopen the incident.- If the incident is re-opened while in a resolved state, a new metric should be createdcan you help me on this

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Collaborative Work Management - Concerns About Functionality

Dear ServiceNow Community, As we are preparing to transition from Agile Development 2.0 to Collaborative Work Management (CWM), I am currently working to better understand the new functionality in order to be well prepared for the upcoming change. I ...

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Scaled Agile Framework (SAFe)

Adding a Record Producer or Catalog Item button to the list view in Agent Workspace List Action

This will be a short, simple, and hopefully useful article on how to create a shortcut to a record producer or catalog item on the Agent workspace so that fulfillers can access it quickly for frequently used requests. For this demo I will walk throug...

Article
Multiple Versions

AI Application and AI Function classes

Hi, What are the best practices around using the new CI Classes AI Function and AI Applications in the CMDB? If we have built an AI Agent or skill inside ServiceNow, does it make sense to create an AI Function for it? If the above (A ServiceNow AI Ag...

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