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The Brazil release is here, and so is your upgrade kit! Discover what's new in Brazil
Brazil release One Al experience. Autonomous work by design. Miss the Brazil release broadcast? It’s on demand. Watch Event Replay What`s New Popular Posts More The latest in Community Posted by jordancbaron The CreatorCon 2027 Call for Content is Open! The CreatorCon 2027 Call for Content is Open for Business! Hey there, ServiceNow Co... Read More Posted by Oluyinkaoginni Activate, Deploy, and Trust Your Agentic AI: Join Two Live Workshops Ready to get started w... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Service Bridge: Initial Attachments Not Sent We are facing an issue with Service Bridge attachment synchronization and would lik... Read More Its_Azar Specialist A Simple ServiceNow Dictionary Change That Can Break Your Deployment One of those issues th... Read More Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Armis Centrix™ v26.4 Product Release Webinar Hosted by ShaunaV 12 Nov, 2026 08:00 AM PST Event Details In person November 12 Webinar: Enhancing the Cyber Resiliency of Current Defense Manufacturing Plants Hosted by WhitleyT 12 Nov, 2026 10:00 AM PST Event Details In person OHL with Frances Frei — Negotiate Better (APAC) Hosted by jasminecole 13 Nov, 2026 03:00 AM PST Event Details In person OHL with Frances Frei — Negotiate Better (AMS) Hosted by jasminecole 13 Nov, 2026 09:00 AM PST Event Details Online Register for the upcoming Iowa SNUG! Hosted by Chelsea Nguyen 17 Nov, 2026 07:30 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Virtual Agent

We have configured Auto Assignment of incidents, now agents will receive incidents in Service Operations Workspace to accept, how we need to highlight P1 incidents and Incidents raised by VIP users I want to highlight with colors, is there any way to...

  • Question

For Agent Getting Some Randome view while creating a new Case.

Being an admin Getting a Case view while creating a case but for a Agent the Getting some  random alignment but the view name is Case onlyfor Admin View : CaseShowing expected alignment. for Agent View : Case*Showing some random alignment of the fiel...

  • Question

Problem with state changes in approval levels in Policy exception

Hi GRC experts,                        We have configured 2 approval levels in Approval configurations for Policy Exception in PDI. However, the requirement is When any approver from the first approval level rejects it, the second approval level  sho...

  • Question

Under which application scope I should create New fields ?

Hi All,we are not using OOB CSM (customer service Management ), we crated scoped application as per business needs .Scoped Application : x_scrvn_csmnow I'm going to create some new fields on CSM Task table (sn_customerservice_task), we know that CSM ...

  • Question

Error in Contract extraction for now assist in CM Pro

Hi everyone,We are currently activating the contract metadata extraction skill for CM pro but upon testing we encounter error message "The metadata extraction has failed. Please contact your system administrator." when we click the Initiate metadata ...

  • Question

Survey Analysis

I didnt understand the requirement for the survey analysis .Could you please help,Survey analysis is a form section but they are asking related list table view ,didnt understand the requirement properly a) Survey Analysis tab is to be completely rewo...

  • Question

Integrating via Windows Credentials

Hi All   For an integration we are supposed to use an windows credentail to connect to the endpoint, not sure how this works, i have created an rest message connected the endpoint selected the midserver,  but still not able to connect, how do we conn...

  • Question

How to call the html field variable in the report

I need to call the html variable into our report, but the problem is it is showing the data in html format like <tr>abc>/tr> so, instead of this I want to show the data only. like only abc should be displayed on that column of Report.

  • Question

Difference Between Brazil Version Patch 1 and Patch 2

Hi Everyone,I would like to know if there are any significant differences between Brazil Version Patch 1 and Patch 2 in ServiceNow.Are there any new features, bug fixes, enhancements, or known issues addressed in Patch 2 compared to Patch 1?Also, are...

  • Question

Resolved! MCP

Hi Team  Could you please kindly guide me in which PDI does MCP is supported. I tried Australia and Brazil instance , but MCP is blocked. So need to know which other instance does MCP is supported ? ThanksSathish

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