ServiceNow Community

List and Filters

I'm having trouble with List and Filters. I believe I am supposed to have 10 rows with "Critical-1" as a priority, but I have only 8. Any assistance would be greatly appreciated.

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hide script on script include

Hi community, do you have insights on how to hide the script section in script include? Only certain role can view the script.

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In the "Request Opened" email how to add particular user in "To" for one of the catalog item

I have a requirement to add specific user to the "TO" in the "Request Opened" email for one particular catalog item based on the value of the variable. It should not effect notifications triggered for other catalog item. @Ankur Bawiskar

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Asset management: Model categories for Audio and Video equipment

We intensify the onboarding of room equipment: Video screens, MTR's, room tablets, decoder, audio devices, touch screen controller, room switches etc.What is the benchmark to either create a specific VC model category or use to use the out of the box...

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What is a Data Lookup Rule in ServiceNow?

I would like to understand the concept of Data Lookup Rules in ServiceNow with a practical example.How are they configured, and how do they automatically set field values on a form?Additionally, what are best practices for using them in production en...

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Tracking external vendor dependencies on Stories/Epics - how do you handle it?

We're trying to figure out the best way to track external vendor dependencies that block our Stories or Epics in the scrum board. A few approaches we've been considering: Marking the Story as Blocked with vendor ticket info in the descriptionCreating...

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Groups

Can any one explain What are Groups and how can we create groups ,Share the Screenshots so that i can understand clearly

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TIPS For Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF )

TIPS For Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))Complete following courses :Common Service Data Model (CSDM) FundamentalsCommon Service Data Model (CSDM) Fundamentals - ServiceNow UniversityConf...

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Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

Article

No results returned from Script Include when called from Client Script in Declarative UI Action

In my scoped app I have created: Declarative UI Action implemented as client script (for SOW) and client callable Script Include. However, I see that the function which should be called from the GlideAjax (reopenForProblemAjax) is not even called and...

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How to dot walk RITM variable in report

Hello Everyone, I want a report that shows the submitted catalog item details. In that catalog item, I have two reference variables user and group. I am able to get the variables in the report, but I want to dot-walk the reference to retrieve the ema...

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Resolved! Proactive Trigger is changing the Virtual Agent Icon

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before? We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...

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How to Calculate/Measure Average Time To Contain a Security Incident in Security Incident Response?

How Can I Calculate/Measure the Average/Mean Time To Contain a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues, I would greatly appreciate any help/guidance on this: I have been asked by a client to calculate, me...

Question

What is a Data Lookup Rule in ServiceNow?

I would like to understand the concept of Data Lookup Rules in ServiceNow with a practical example.How are they configured, and how do they automatically set field values on a form?Additionally, what are best practices for using them in production en...

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Assist consumption by AI Agent

Hi, I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions. Is anyone able to help direct me to the table or in...

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