ServiceNow Community

How to create conference bridge with servicenow

Hi Everyone,I am trying to configure the conference bridge with MS Teams from ServiceNow. Could anyone guide me through the process of how to achieve that?I am getting this error, while initiating I am encountering this error.I installed notify conne...

Question

Hide Fields in the section based on the field value on the record producer form

we have record producer which will create a record in target table upon submission and now my requirement is to hide particular fields in the section on the form based on the other filed value on the form for the new records which will be creating fr...

Question

Survey validation based on Incident choice field value

Hi Community, good day.I have a requirement related to surveys on the Incident table. There is a choice field on the Incident form. I need to apply the following behavior when a user opens or submits the related survey:If the choice field on the Inci...

Question

Only-read role for workspace and itil role for employee center in the same role

Hello, I'm trying to customize a role in my Service Now, but I'm not getting it.I need two different roles in the same role. I need some peple can only read Incidents or Request, not can edit them in the Workspace, but if the go into the Employee Cen...

Question

Remove HTML tags from Report

Hi community, I have a report on dashboard for which HTML tags are visible for html column. Is there a way to remove those tags so that only plain text is displayed.

Question

Retrieving variables from catalog item

Hi,I want to use variable values from a Service Catalog item in Flow Designer.However, I can’t directly access those variables because the Flow Designer isn’t triggered when the catalog item is submitted.When the catalog item is submitted, it creates...

Question

How to call a global script include from now-sdk?

Hi now-sdk community, I struggle to complete the following task: calling a global script include from my now-sdk scopped application. When the following snippet runs well in a bg script (executed from my application scope): var test = new global.inb...

Question

IntegrationHub OnBefore script not working

Hi all, I am using IntegrationHub to take an Excel file and transform the data to the Contract, Asset, and Assets Covered tables. On the integration, I have a simple OnBefore script where if the Asset Type column on the Excel document is "Workstation...

Question

Help: How to join Database Instance, Server CI & Business Service details in one view?

Hi Everyone,I need to build a single view/report in ServiceNow that combines fields from the following tables:Database Instance (cmdb_ci_database)Server CI / Host (cmdb_ci_server)Business Service (cmdb_ci_service or related service table)My required ...

Question

Does Instance Scan checks custom Business Rules as well or only OOB configurations?

Does Instance Scan checks custom Business Rules as well or only OOB configurations are checked, required detailed information about it.

Question

Resolved! Need to Get the day based on entered date & time

Hi Community, On the Catalog form I have field start & end date. Based on the start date need to get the day And also based on the start date, need to get the next 3months & 6months & 12months date Can anyone help me with this Thanks,

Question

Metric Definition

HiPlease help me with my requirement:Need to create a metric definition with the following criteria.- Case is set to 'Resolved'.- Case remains with the initial Assignment group and not re-assigned to another group.- Case remains with the initial Assi...

Question

Hide Image Activities from RITM

Hi Community, I would like to know if it’s possible to hide attachment activities from the RITM. Although they appear in the activity filter, my goal is to completely hide all attachments for a specific catalog item. Any guidance on how to achieve th...

Question

New to Next UI - Approach to show My followed tasks

We just made the switch to Next UI and people are asking how to find their followed tasks. It seems these are a bit in a grey zone as you can still follow tasks and get notifications for them, but having them in a list is not supported.I found severa...

Question

Export Relationship Mappings for database CIs

We are looking to validate CI relationship mappings for our database CIs. Is there a recommended way to export all database CIs along with their associated dependency views? We use ServiceNow Discovery.

Question