Hello,
I created a custom Now Assist skill and am trying to run the skill from Flow Designer using the Execute Skill action.
The skill completes successfully when tested directly in Now Assist Skill Kit. However, when the same skill is called from Flow Designer, the Execute Skill action fails with the following error:
Error while executing sync feature FDIH call.
Feature_name: <feature_id>-2
Service plan invocation id: <invocation_id>
The error occurs almost immediately. The following system property is already set to 300 seconds, so the issue does not appear to be caused by the interactive timeout:
com.glide.cs.fdih.interactive.timeout = 300
The skill receives an Incident record as input, searches for similar incidents and recent outage notification knowledge articles, and returns structured output.
Could anyone advise on the following?
- Why might a skill work in standalone testing but fail only when called through the Flow Designer Execute Skill action?
- Where can I find the detailed error information for the Service Plan Invocation ID?
- What does the -2 suffix in the feature name represent?
- Are there any additional activation, publication, or configuration requirements for executing a custom skill from Flow Designer?
- Are there any known issues with the Execute Skill action or synchronous FDIH calls?
Any guidance on the relevant logs, tables, or troubleshooting steps would be appreciated.
Thank you.
