ServiceNow Community

Variables are not appearing under Variables names drop down in Catalog client script.

Hi All, Have to create onChange client script so ,under Variable name drop down, not able to see variables(there are 30) to choose , and it is a record producer. Attached the screen shot refernce.I just tried by creating new single line text variabl...

Question

ACLs

Hello Everyone,I have a query regarding ACL behavior in ServiceNow.I created a custom table and configured field-level ACLs. I granted access to a specific custom role and assigned that role to a custom user. When I impersonate that user, everything ...

Question

Is it possible to turn of auto-subscribing to articles (by default) you author?

We are following the KCS framework for knowledge management. We want to use knowledge article subscriptions but our knowledge authors don't want to be auto-subscribed to articles that they author or update. Thanks,Adam

Question
articles
Notifications

How change CAB approval policy in Change Request

Hi,CAB approval policy how to change,condition all of the CAB group users needs to update there response , if any one updated as rejected the group approval get rejected and move to default state.as per the requirement , if the 5 group members , 4 of...

Question

New to ITOM. Need suggestions on Discovery learning.

Hi all, Hope you are doing well. I have started learning ITOM recently and came across hands on with Discovery and AWS instance. I tried making trial account but for verification, it sent autopay request of Rs.15000 to my account. It is mentioned tha...

Question
Discovery

Issues Establishing Connection with Knowledge Copilot connector - OIDC

While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...

Question

Cloned Now Assist “Resolution Notes Generation” Skill Using OOB Skill Config Instead of Cloned one

Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...

Question

How to dynamically populate multi‑select rule options in a Catalog Item using data from an API

I’m building a Catalog Item where I need to pull data from an external API. I’ve already created the REST Message and HTTP Method, and I'm successfully able to fetch data of first 2 variables using a Script Include and a Catalog Client Script.My Cata...

Question

Script Include + Service Operations Workspace UI

I have created a System definition -> Script Include to evaluate the column value (type = conditions). when the condition satisfies, the script fetches the display value and disabled = true/false. This case needs to be executed/call from the Service ...

Question

Volunteer Opportunity: Introducing ServiceNow University Campus Leaders

Introducing ServiceNow University Campus Leaders Meet the Inaugural Class Shaping the Future of Tech Talent These students are bringing ServiceNow skills to their university campuses, and they could use your help. We're excited to introduce ...

blog

Search results has "Go to list view" that opens core list view

Hi all, When using the search box in the top menu, the search results display as expected but in the top right there is a "Go to list view" button. When that button is clicked it takes you to the core list view, which we do not want access to from wi...

Question

Work Notes Mandatory When Changing State – How to Disable in Practice Instance?

Hi everyone,I am practicing in my personal ServiceNow developer instance and working on Incident form behaviour.I noticed that whenever I change the Urgency or Impact field, Work Notes becomes mandatory and I cannot update the record without entering...

Question

workflow editor run s

i have a workflow editor which i have to convert in flow designer. I have this run script how can i do this in flow designer with the help of custom action or any other thing . Which you can suggest

Question
Incident Communication Management

How to get only L1 relationships from Service Association CI table

I am working on a dashboard to show Business Application to Application Service relationships and need to filter only L1 (direct) relationships from the Service Association CI table. In the Relationships UI, setting the max level to 1 shows only L1 r...

Question

I want to display the custom field from RITM table need to be visible for the end user from SP

Hello Community,I want to display the customized field on RITM table need to be visible for the end user from SPhow to achieve this in ServiceNow. for reference I'm sharing the screen shotsPlease help me with this and thank you in advance.

Question