ACC last used
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3 weeks ago
Hello All
I am trying to use the Last_usage data in SAM Pro for the purpose of reclaiming unused software licenses and Have been getting into issues with ACC connection, upgrade and data extract form intune. Has anyone run thru similar issues? any troubleshooting guidance you can provide and is there any fix anyone has tried?
Thanks in Advance.
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3 weeks ago
Hi @SBurugupall,
Intune currently does not provide the software usage/metering data required for SAM Last Used-based reclamation.
Intune does not currently provide the same last-used/usage information that SCCM provides.
ACC-V is one of the supported alternatives for collecting this data.
If you are using ACC-V for Last Used data, then troubleshoot it in this order
- Verify that the ACC agent is connected/healthy and the SAM Discovery policy is executing successfully. The SAM Discovery policy collects software installation and usage metrics.
- Check whether software installation records are being populated in cmdb_sam_sw_install.
- Check samp_sw_usage for the relevant software/CI/user and whether Last used time is populated.
- Verify that a reclamation rule exists for the relevant software product. SAM checks the software against the reclamation rule before persisting Last Used information for the reclamation use case.
- For Windows endpoints, verify that the required UserAssist data can be collected. ServiceNow uses UserAssist data to obtain the last execution time for basic metering.
- Check the ACC/SAM logs and processing on the instance if the agent is collecting data but samp_sw_usage is still empty.
Also, osqueryd is not required for basic Last Used metering. It is required when you want to collect SAM Total Usage metrics such as usage duration/count
