ServiceNow Community

ServiceNow Exchange: Digital End-User Experience Office Hours (AMS)

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live attendance encouraged! ...

Event

ServiceNow Exchange: Digital End-User Experience Office Hours (EMEA)

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live attendance encouraged! Se...

Event

I need help with a notification trigger

I will explain how the notification trigger should work:Basically, I have a Record Producer where I fill in the information with the event date, the time, and the date when the notification should be sent. The type of template the notification will h...

Question

Stop Manual Updates! 😱 Update Incidents Using Record Producers

Hello Everyone, Stop Manual Updates! Update Incidents Using Record Producers! I’ve created a quick video walkthrough of how you can achieve the above scenarios. Check out the video below to see how you can utilize this feature in your Proj...

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SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

Question

notification

Hi Guys I have created a record producer for my custom table, for that i have created a notification with a button like accept , if the any user of the assignment group clicks accept , it change assigned to field with the logged in user. For that i h...

Question

Custom Condition and Formula Builder

Hi,I am looking for guidance on implementing a custom Condition Builder in ServiceNow. Background:I have already explored the out-of-the-box Condition Builder, which is tightly coupled to a specific table and allows conditions to be created only on ...

Question

Service Mapping

Hello Team,I am new to Service Mapping and Discovery and currently working on a Service Mapping POC.Discovery and the MID Server are already in place. Apart from this, I would like guidance on what information and prerequisites I should ask from the ...

Question

Integrating with Apple Business Manager for Device management

Hello, I am trying to integrate with Apple Business Manager to import mobile device data into the CMDB. The ABM API uses OAuth2 with JWT for authentication, and requires that the client assertion be signed with the ES256 algorithm. I followed this ...

Question

ServiceNow ES256 Encryption/Authentication issue for custom ABM integration

We are trying to integrate ServiceNow with ABM (Apple Business Manager) via a custom integration. We are facing issues with setting up authentication due to ServiceNow not supporting ES256 encryption algorithm needed to generate client assertion for ...

Question

Order Guide Request Closing after any RITM closes - FOUND SOLUTION

Found solution on my own. __________________________________________________________________________________________________ I am creating an order guide that, depending on selections, will create several RITMS. While this is working as it should, ...

Question

UI Builder Enhancement: Create New Button List with Popup

Opening a Dialog on Button Click in a List (UI Builder) Configuration Steps Create the following records via configuration: 1. Action Assignment Table: sys_declarative_action_assignment Create a new Action Assignment record.Populate the fields as...

Article

ServiceNow HRSD Inbound email Action Processing Issue

Hello Everyone,I’m working on an issue where multiple inbound emails are linked to different email ID, which further creates a ticket under a separate assignment group.The problem is that when an end user replies to an existing record, the reply is n...

Question

Customer Watch List entries automatically added to the "To" line in Major incident workbench

Hello,When we click compose in Major incident workbench , in 'To' - incident added to customer watch list should be added automatically .Does anyone has any way to achieve this?

Question

I want to hide the time zone displayed after ${sys_created_on}

I am configuring the content displayed in notifications for mobile push messages. To show the record creation date, I set ${sys_created_on}, but the time zone appears after it. Additionally, for Date fields, even though I only set the date, the time ...

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