Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Employee Relations Summary Report - Not Including All Sections of the Case

Alianna
Kilo Contributor

Hello,

 

I'm testing the Summary Report functionality within the Employee Relations module, and it does not currently include the following, even when they are included on the case record: 

Case attachments
Interview records
Evidence records
Emails sent from the case
Subcategory
Custom ER case fields

 

How can we get these to show up on the Summary Report? Without these included the report seems to be incomplete as it's missing such important parts of the case.

 

 

0 REPLIES 0