ServiceNow Community

Genius result adjustments in appearance - AI search

We are configuring AI search in our employee center and are wandering if there is any way to change the appearance of the genius result box? We would like to make it a bit smaller? is this possible?If yes, how?

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Can we redirect approvals?

Dear flow experts, How can we re-direct the approvals from one approver to another? Best Regards,Ashwini Pingle

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is there a way to update the vip icon in incident form that comes in caller field

Hi team,For a vip user in incident form, below is how ,it comes in service operation workspace Below is the OOB client script(highlight vip caller) responsible for that which i thinkif we just want to change the name of VIP to frg. is there any way b...

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In flow designer need to exclude the servers name starts with mc in trigger condition.h

In flow designer need to exclude the servers name starts with mc in trigger condition.Kindly help me with some suggestion to implement it

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After zurich upgrade search result is opening in new tab AI search

After zurich upgrade search result is opening in new tab in employee center when using AI searchCan this be adjusted?

Question

Unable to find workspace UI action "Restart Phase" in Digital Product Release workspace.

Hi Channel,please guide me where is "Restart phase" action on DPR workspace can be found. This action changes the pending phase task status to closed complete , i want to figure out where this logic is written so that i can update it to be closed can...

Question

How to change the Form - view based on field value

I have a Custom table, In that table ticket type(Choice field) have 2 values.If i select one value it should change the view to another view, if i select 2 value it should change the view accordingly.Can you please help me to configure it.

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Need to add a measurement of time all tasks and request that starts and ends with pending vendor

Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...

Question

How to Move Watch List to Middle panel with Comments section in SOW

Hello,I have requirement to add/move watchlist section in middle in SOW.I am not able to add it by configuring it on incident form, I have also tried using UI builder to add watchlist section in middle in SOW, but it is not working.Does anyone have a...

Question

Search Suggestions Not Populating in “Application/System Affected” Field on Report an Issue

HI Team,Need your supportthis is Record producerCurrently, when am typing any portion of the application or system name in the Application/System Affected field , type is reference (e.g., partial name, middle word, acronym), no matching suggestions a...

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HR service mapped to assignment group

Is there any way to find the HR services mapped to a specific assignment group? I checked the assignment rule, but it doesn't display the routed HR services.

Question

Service Portal Catalog Items: Hide Attachment / Mandatory Attachment [Madrid]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A short article to share gained knowledge about hiding attachments and making attachments mandatory for Catalog Items on the Service Portal. Sharing this bec...

Article

New Udemy Course Launch: ServiceNow Admin & Developer – Real-World, End-to-End Training

Hola ServiceNow Community, I’m excited to share that I’ve launched a new Udemy course on ServiceNow Admin & Developer fundamentals, built completely around real-world scenarios rather than isolated features. What makes this course different? Inst...

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Scripting and Coding

After Business Rule is getting Executed before my flow is creating Task and closes the RITM

Hello,This is my After update BR on SC Task Table(function executeRule(current, previous /*null when async*/ ) {if (current.request.state != '5') {var ritmSysID = current.request_item.toString();var grRitm = new GlideRecord('sc_req_item');grRitm.quer...

Question

Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades