Mind the Gap: Driving CMDB Maturity Through Insightful "Assessment"

Use Case:Our business platform has facilitated a CMDB solution; however, the maturity of the CMDB is currently lacking. Before initiating improvement activities, I wish to evaluate the CMDB maturity and identify the gaps that need to be addressed in ...

• blog

E-Signature (Sign Pad) in ServiceNow Catalog Item

 Hi Everyone,I recently worked on a ServiceNow project in the healthcare domain, where I came across a challenging requirement.The client wanted users to acknowledge their requests by signing (E-Signature) while submitting a Catalog item.Steps:Design...

• Question

Is there a way to setup the email mini compose client on a workspace that doesn't have it?

Within CSM workspace if you open a task-based record or incident you will get the open to have the email compose option available.I tried setting up the email_client=true in the attributes of the sn_myforms_form table. It didn't seem to work for the ...

• Question

Our VERY FIRST Community Newsletter - Lets talk about Q1!

Hello Now Learning Community Members!   We are so excited to share our first newsletter of 2025 - we are thankful for each and every one of you and want to recap what we've done and what's to come!      Link to Events: Q1 Webinar - Breaking Boundari...

• Article

Template pop up in knowledge article

Hi, When you select any Knowledge Base, a pop up appears to Apply Default Values "Do you want to populate fields with the default values for the selected knowledge base as follows?"I am setting the default values from the knowledge base to the knowle...

• Question

Agentic AI for Customer Support Automation

1. Customer Support AutomationProactive Issue Resolution: If a player reports a payment failure or ticket purchase issue, Agentic AI can:Detect the root cause (e.g., payment gateway error).Trigger a workflow automatically.Notify the customer without ...

• Question

What triggers the Activities when RITM close?

Hello All, When all scTask closes, it automatically closes the RITM and set the "closed" and "closed_by" value on work note Activities on RITM.  As shown in below pic.While in some of the RITM, it only shows 'state' and 'stage'. Due to this issue, Cl...

• Question

AI Search results through Virtual Agent on Now Mobile App linking wrong portal

Hi Wondeirng if anyone knows the answer to this. On Tokyo platform, we are using the "Run AI Search" topic block within virtual agent. When viewing on the web, the search results are coming back with links pointing to the current portal being used - ...

• Question

ServiceNow Community 🚀 nowGurukul ServiceNow Learner's Club Virtual ServiceNow Meetup

• Question

ServiceNow Interview Questions - HRSD

 Write a script to auto-assign HR cases based on COE.How do you prevent an HR case from being closed without mandatory fields?How do you trigger an HR task when an HR case is created?How would you handle an employee termination case?How do you ensure...

• Question

Operational Resilience training and its use for BCM

Hello, I have just completed BCM training courses and related micro-cert in Now Learning. The path was very helpful in understanding the concept of BCM and the practical tasks of implementation of it on the platform. I was also tasked to look into Op...

• Question

Hardware Asset Workspace - Procurement Page

We are seeing an inconsistent experience in HAM workspace where some widget/report drill downs are opening in a new tab and some are opening in the same tab (with a back navigation button). Can this be addressed from SN product team? Ideally these wi...

• Question

Gettig Error : Did you add and post a comment?

Hi ServiceNow, I got a issue while creating new record and adding comment. I add comment and post it even i got error.kindly resolve my issue. thank you. 

• Question