ServiceNow Community

Which OOB Data Resource that can be directly bind to/as the "Data Source" of any data visualization?

In UI Builder, when configuring a Time Series Area Chart(or any data visualization), the chart has a Data Source property that can be bound to a Static data source or a dynamic array of data(which could be data resource too).What is the exact out‑of‑...

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Next Experience Release Updates
UI Builder : Next Experience
UI Framework Next Experience

Restrict Application Menu

Hi Team, There are already many scoped app created in the instance and we also have created new custom scoped App and application menu for out requirement.we need to show only our custom application menu in left navigator to 'custom_role' user once...

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Search result records are not clickable

HI Community, I have added a custom table in global/ai search...All configuration is done and it is working results are getting displayed. But it is not clickable, for example incident, sc tasks etc when we search it shows the result and i can able t...

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2 Questions on CSDM view for Service Mapping

Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...

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Incident section is not visible on Service Operation Workspace

Hello Community,Can anyone help me on this issue. In SOW 'incident' section is not visible under "Details" Tab. Please find the below image for the reference.Can anybody help me solve this issue?Thanks in advance.

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Rest Message From scripted rest API

I have a rest message with OAuth token of third party vendorwhen I try with the test button in the rest message it works finebut when I try with the scripted rest api I got this"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token pro...

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Subscription to a Knowledge Article on Employee Service Center

Hello Team,We are looking to enable the Knowledge Article subscription/action buttons on the Employee Service Center (ESC), as they currently only appear on the native view. Could you please provide guidance on the configuration steps required to ac...

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How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

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Cannot delete items in the cart item in ServiceNow portal

When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...

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No one shouldn't have an access to delete Change Tasks once parent change is moved to submitted

Hello EveryoneRecently got a requirement of restricting access to delete change tasks once a change request is moved to submitted from draft state.I have checked and observed that admin and change managers role users have an access to delete change t...

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Slowness detected in On-Prem instance

Dear Team, We are on ServiceNow On-Prem instance with 3 App servers and total 15 nodes across the servers. We have seen slowness while accessing ServiceNow application. Please refer to below details;OS Version : NAME="Red Hat Enterprise Linux"VERSION...

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Resolved! Smart assessment engine action category

Hello,I created a custom choice field on the sn_compliance_control table to capture the result of an assessment.In my assessment, I only have one question with 6 radio button choices, and each choice should map directly to the values of this custom f...

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Virtual agent AI search fallback functionality not working properly

I have enabled AI Search Fallback Topic on Instance, In virtual agent typing of few key word Like incident, company name then other related topic appearing but It's not working for knowledge base keyword like Laptop, WIFI, Desktop, generic. How can I...

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how to do this question

The 'priority' field on the incident form should be editable only by users with the 'manager' role

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how can we translate email script content based on user language preference

I want to translate email script content based on the user's language preference. I tried using System UI Messages , but it's not working. If anyone has a better idea or solution, please suggest.Thank You@Alex Coope - SN @Ankur Bawiskar

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