ServiceNow Community

Advanced Work Assignment(AWA) : What Actually Changes when it is Enabled

Hi Community, In my previous post, I explained how work flows through Advanced Work Assignment (AWA).In this post I want to focus on one simple thing - what actually changes when AWA is enabled, compared to normal assignment. How assignment works wit...

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servicenow reference field empty in list view but showing on record

I have a custom created table u_cmdb_ci_api_partner which is a child of cmdb_ci table . And a 'u_partner_name' field referencing core_company table . Also there is before insert & update BR to populate partner app name from partner name field . BR (...

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AI Agent tools – Getting the most out of your agentic workflows

AI Agent tools – Getting the most out of your agentic workflows Updated as of Yokohama Patch 8 AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for tips on how to optimize the usage of AI Agent tools. Y...

Article

How to create a report for Orphan Server (Server without Application Service)

Can anyone help me on thisHow to create a report for Orphan Server (Server without Application Service)

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excel (.xlsx) file in scheduled export of data visualization

Hi Team,I am getting excel file only in .xls in scheduled export of data visualization. How can I get it as .xlsx format? Please share all the ways

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How to add list calculation like sum and avg to CSM workspace Lists

Hi,How to add list calculation like sum and avg to CSM workspace Lists like we have in the native ui:

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Enable attachments in email sending action

Hi experts, How do I specify that attachments should be included in an email sending action in Flow Editor? There's no option visible.Thanks for your recommendations!

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Scheduled Background Script – GlideRecordSecure() not updating Incident HTML Description field

Hello!I have a scheduled background script that updates the incident.description HTML field.Now I've read about ServiceNow scripting governance tool and I have added the admin user and all required users the snc_required_script_writer_permission role...

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Content Experiences and Publishing

We have a custom support portal within our global application and are looking to use the content experiences feature. Is it possible to utilize this feature and publish content directly to our custom support portal? Currently, when attempting to publ...

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Title Best approach to collect additional information after RITM submission – Survey vs Alternative?

Hi Everyone,I have a requirement where a user submits a request through a Catalog Item (for example, requesting software installation).Current ProcessThe requester fills some initial variables in the Catalog Item form and submits the request.After su...

Question

Add a button on Incident Related List in service operation workspace

Hi,I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 https://ww...

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Is EC PRO will be depcrated?

I am trying to understand because in one of our discussion regarding using EC pro in our support portal that the vendor SN will be deprecated, Can anyone in this group confirm of this?

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Resolved! in service portal, when case state is closed, the sys_attchment pashould be disabled in portal

how to disable, sys_attachements paper clip icon on the portal for particular case where case state is closed i.e., state = 3.

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Customer Service Portals

Setting Case assigned to on HR task Template is not working

Hi All, There is a requirement where in the hr task should be assigned to case handler(parent case assigned to), to enable that we have set the parent case users to "Assigned to" in HR task template but no luck. The Assigned to of HR Task is not fill...

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Human Resources Service Delivery

Scheduled Report - output Type PDF-landscape missing?

I created couple of list data visualizations and scheduled the reports (Platform Analytics). I do see the output type as 'PDF' but not the landscape choice. In the old form view, there is an option to attach the PDF in landscape mode. Do I need to en...

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