The instance was recycled, but I logged in and used it just yesterday.

The instance disappeared.

• Question

Unable to find Help Text in dictionary override

• Question

Are you actually using keywords / meta / tags in a structured way?

Hey! I’m a bit confused about the whole metadata / keywords / tags topic in ServiceNow KM.In different videos and material I see things like “Use meta and tags on knowledge articles for relevancy. AI Search utilizes meta and tags for relevance.” Soun...

• Question

How to change the landing page of resolver view in servicenow

Team Currently our landing page of resolver team members are "My Service Dashboard" which will list the different type of tickets assigned to me and my groups.Now we have configured a separate dashboard with different type of reports in it and we hav...

• Question

Licensing Clarification – CSM Portal-Only Customers (B2B Model)

 Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

• Question
• Architect

'Create new List' Confguration in SOW

Hello,In SOW , in 'My Lists' section  if i click on 'Create new List' and then add a list - Shared with me and opened by link is automatically added, is there any way to hide it or is it intended. and is there any way we can edit the list that we cre...

• Question

Has anyone did integrated servicenow with onetrust ?

Has anyone did integrated servicenow with onetrust ?

• Question

Implemented a solution for Inserting multiple attachments through a order guide.

Hello,I implemented this solution regarding uploading multiple attachments to an order guide through which all of these attachments should be copied to all of the RITMs that were created by the submission of order guide.I am posting this because I di...

• Question

Generate JWT token with ES256 signature

Hi, I'm looking for ways to generate JWT in ServiceNow and signing it with ES256 algorithm.ServiceNow only supports RSA256 in its ootb functionality, but I'm wondering if this can be somehow achieved with CertificateEncryption API?I see its sign meth...

• Question

Report Needed

I’m new to ServiceNow and I’m looking for help on generating a report to identifying which assignment groups existed and are enabled, and comparing that to the assignment groups that are actively being used. any help will be gladly appreciated. Antho...

• Question

Flow Designer Cross Scope Access Error Scope does not have write access to sn_hr_le in Else Rejected

Hi Team,I am currently working on an Employee Offboarding Flow in Flow Designer (HRSD module). The flow is triggered when an offboarding request is submitted and follows an approval process.The Approved branch is working as expected, including record...

• Question
• Human Resources Service Delivery

Workplace Reservation- Can we limit reservation access to 6 AM instead of 12:00:01 afgter midnight?

One of our locations, the amount of spaces available is an issue. People are forced to reserve a desk to sit at. They can only reserve to +30 days from today and not further.People are complaining that "some people" are staying up until midnight to r...

• Question

How to create a report to show the ticket count on the daily basis using Created field in ServiceNow

I want to create a Report to show the Ticket counts on the Daily basis, but I only have "Created" field which is a Date/Time field and hence the Aggregation couldn't be done on Date only, it considers time as well for each group. Please help me creat...

• Question

Unable to handover virtual agent chat to live agent (Now Assist for HRSD)

Good afternoon! I completed the Now Assist for HRSD essentials course.I did this as part of implementing Virtual Agent to Live agent chat handoff.  Ironically, all the labs worked for me on the student instance as well as demo instance except the VA ...

• Question