ServiceNow Community

How do I get ServiceNow Admin - Xanadu ebook in my library

Kindly let me know how do I get ServiceNow Admin - ebook for Xanadu version as I am planning to complete CSA by Nov/Dec

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Looking for a complete list of Advanced Risk Assessment tables (and system names)

Do we have a reference or documentation that lists all the Advanced Risk Assessment tables in ServiceNow including both the display names (like “Risk Assessment Methodology”) and the system table names (like sn_risk_advanced_ram, sn_risk_advanced_ara...

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Create a custom list collector that allows users to select options from a record's information

Hi Community! I have a requirement that requires allowing users to select multiple options like a list collector variable in an MRVS in a catalog item. The options would be coming from a record in network adapter table (cmdb_ci_network_adapter). So, ...

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My Personal Developer Instance Only Gives Me aes.creator Role — Need Admin Access

Hi everyone,I’ve been trying to request a Personal Developer Instance for the Zurich release, but every time it provisions me as aes.creator with no “Change User Role” option.I’ve already released and re-requested multiple instances, cleared cache, a...

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SFTP INTEGRATION ERROR

com.glide.db.impex.datasource.DataSourceException: java.io.IOException: Problem opening a handle to remote file: /home/OUT/BFL_ETB_Movement_File.csvIm facing issue while integrating SFTP through Data Sources .Need help with the same.@Ankur Bawiskar @...

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Are you going to nullEDGE virtual ServiceNow conference on Oct 17?

My good friend Jace Benson and a team of contributors have organized a 40 (FORTY!!) speaker virtual conference for ServiceNow. Its called nullEDGE. CJ & The Duke was lucky enough to talk to organizers Jace and Jeff about what you can expect and wh...

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AWA work items & interactions - how do correctly transfer or re-assign to others in the same queue?

We're facing an issue that hasn't been a problem prior to upgrading to Yokohama. We have a small IT Support queue where there is often one dedicated Live Agent available. Sometimes, the queue gets busy and others in the queue will stay offline but ma...

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AWA
chat
Interactions
support queue
work item

Concurrent record updates

If a record update process and a reference process are performed at the same time, a problem will occur in the state of the record object in the reference process. var gr = new GlideRecord('incident'); gr.query(); if (gr.next()) { ～～Various processi...

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Hiring ServiceNow Professionals in Dhaka, Bangladesh (On Behalf of a Global Client)

I’m a freelance recruiter currently supporting a global client in building their ServiceNow team. We’re looking for experienced professionals based in Dhaka, Bangladesh, for the following roles:ServiceNow Developer – ITSM & WorkflowsTechnical Lead / ...

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Full-Time

Embedding surveys

I found that surveys can be embedded, and I’d like to know how this is accomplished. When an SCTASK is closed, how can we have the survey sent automatically? Also, how can we ensure that surveys are only sent for closed tasks assigned to a specific...

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State should move to in progress if reopen intent is choose

Hi All,Objective:When an incident is created, its initial state is New. It is then assigned to an Assignment Group and a specific User, which changes the state to In Progress.Once the developer works on it, the incident is moved to the Resolved stat...

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Key to successful cloning of instances with SSO?

Hi everyone,I need your advice, as I struggle with cloning Full PROD over SSO/MFA enabled TEST instance for my customer. I've read a lot of materials, KB articles and official documentation, but it still does not manage to retain multi-factor authent...

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Only specifics users cannot see the work_notes in the Risk Mitigation form

We have two users who are unable to see the work notes field in the Risk Mitigation form.Both users have the role sn_risk.reader.I created an ACL for these fields with read/write access in the table of sn_risk_mitigation_task. Note: I copied the AC...

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Resolved! Service Portal Search Stops Work for Non-Admins in Zurich

We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...

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Hi I am Working on Live agent on portal.

My issue is i want to hide live chat icon if user has not access to portal then this icon will not show

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