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List views in SOW indicated that Live Updates are Paused post Yokohama upgrade

After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to r...

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Access Issue: User Without Roles Cannot Read Custom Table Data

I created a List Collector variable to retrieve records from a custom table, applied read ACLs at the record level, and assigned the public role. Why are users without any roles—and even those with the ITIL role—still able to see the data? Any sugges...

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I want on Change Client Script for field background color

Each time the state field changes, number fields background colour should be changed

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How to set activity.result value in create task activity?

We have created a workflow in sc_task level ,we have used create task activity to create sctask in this workflow.We have used conditions on this create task as below.Close CompleteCondition-activity.result=='3'Close IncompleteCondition-activity.resu...

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Policy for web services

When you set a policy that is applied to all data entered into the platform (UI, import sets, or web services), where does this policy required the Default?

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UI views to be reflected into the workspace through workspace view rules

@svirkar420 I want to add view for table like requested items , catalog tasks so that only specific fields are visible into the workspace, even i have created workspace view rules, ui view , configured viewruleconfigid into the ux page property, but...

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Resolved! 変数セットの見え方を変えたい

こんにちは。標準では、変数セットに値を入れると以下のように表示されますが、単一の幅ではなく、さらにスクロールしないとすべての情報が見れないためレイアウトを変更したいと考えております。変数セットの幅をカスタムしたり、又は見やすくする方法をご教授いただきたいです。

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Resolved! In API there are sending value so how to convert that value to sys_id

i created one API so that api needs to check valid to date and we need to make active false that record based on user_input field .actually i have one query in API there sending value but in table that field is sys_id so how we can convert to value t...

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Is there any option to integrate ITSM to Jira ?

Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?

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Remove options from a record producer variable in native view

Hi All, I have an incident record producer. There is a variable of select box type named as rp_subcategory. The choices in this fields gets populated based on 2 other fields - u_entity and u_department . While submitting it on the portal it works onc...

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Resolved! Get URL with catalog client script

I want to get the browser URL in a catalog client script.However, there is no API available, and I can't get it even with "window.location.href".What should I do?My goal is to get the parameters set in the URL.When a widget on another page is execute...

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Populate Assignment group Asset reclamation task

Hi All,I need to auto populate Assignment group in "asset reclamation task" based on the Requested for location managed by group.This asset reclamation request are raised from a record producer. Can some one help me to understand on how to implement ...

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Change Management

Hi,"Change request state change notification"Does this notification is applicable to standard change also?

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Issue in Configuration of spModal

Hello EveryoneI have a code where I use an spModal. If I click "Approve" the value will be Set to Approve in the variable field.If I click "Reject" the value will be Set to Rejected in the variable field. I am having an issue that when I click the "X...

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Pass info from record to Iframe widget

Hello all, I'll try and explain this best I can. I've created a portal widget, for security reasons I'm going to call the page "sp/exec".To make it easily accessible I have then created an IFrame widget in a dashboard to said widget. This works al...

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