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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $200 on your ticket to Knowledge + CreatorCon 2026 Save $200 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by Lolita Honkpo 13 Jan, 2026 05:00 AM PST Event Details Online ServiceNow Exchange: HR Service Delivery Academy Hosted by Lolita Honkpo 14 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Field Service Management Academy Hosted by Lolita Honkpo 14 Jan, 2026 08:00 AM PST Event Details Online Live on ServiceNow: Field Service Management Academy Hosted by Lolita Honkpo 14 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: [EMEA] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 15 Jan, 2026 12:00 AM PST Event Details Online ServiceNow Exchange: Process Mining Academy Hosted by Lolita Honkpo 15 Jan, 2026 07:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

g_form.submit() is not working with spModal PoupUp Window

Hello Community,I have a Catalog Client Script (onSubmit) running in Service Portal.When a user selects Yes on a variable and no attachment is present, I display an spModal with two buttons:Okay → stay on the form (do not submit)Cancel → submit the r...

  • Question

Yokohama Upgrade - ATF steps now giving java.lang.NullPointerException

Hi there, since we upgraded our instance to Yokohama, on every Validate Variable Values steps, our testers have been having the same issue where they've been seeing the following summary : This step failed because the client error 'Invalid query stri...

  • Question

Now Assist for Knowledge Management

Hi all.Our org is looking to bring in Now Assist, they're wanting to use this GenAI agent for Incident, problem and MI.For Knowledge management, has anyone had any exposure to Now Assist, and if so how did you find it? Was it plain sailing or where t...

  • Question
  • Now Assist

Resolved! The scripted rest api will be run under which credential?

Will it be run under the system credential or caller credential? Or both are possible depends on the settings? what to indicate the settings?  What's the difference when I check the "requires authentication" "requires ACL authorization" in the script...

  • Question

How to avoide the Restricted Caller Access privilege error on HR workspace

Hi, "Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests."When i sav...

  • Question

Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Resolved! knowledgebase and article subscription

For the subscription feature, is there a way to limit subscription feature to specific knowledgebases or articles.Where would we configure this.   

  • Question

Images are copied from Servicenow articles

Hi All,Previously when I copy an article from SNow and paste it ms word it gets pasted along with images/screenshotsBut now it doesn't paste the images, could you please suggest.FYI, we have implemented Advanced Knowledge Management also.

  • Question

Up/Down Arrow Reversed in Dropdown Menu

Hi Team,In the Collapse menu of the Learning Course page, the up and down arrow icons are reversed, causing confusion while navigating the options. I have attached the Screenshot for your reference.Below is the path for this page:https://learning.ser...

  • Question

CMDB Staleness rule

Is the CMDB staleness rule is configured OOB for all classes?Where can I modify the staleness duration because in ci class manager its non-editable.Can we set the staleness rule for principal classes only and how?We want to apply condition for stalen...

  • Question

Converting Reports to Platform Analytics

I am looking for a specific path to convert Core UI Reports to Visualizations. It appears that I have to bulk convert all the dashboards to platform analytics (creating the visualizations). If I do that, can I keep Core UI dashboards/reports active? ...

  • Question

Resolved! Resource Assignment or Resource Plan

Which is better to use as a first time user of Resource Management application, Resource Assignment or Resource Plan? 

  • Question

How to Send ServiceNow Logs to External System (Cribl)

Hello Everyone, We have a requirement to send ServiceNow logs to Cribl. I am doing a feasibility check to understand whether ServiceNow platform logs can be forwarded from ServiceNow to Cribl. Specifically, I am looking to understand:• Has anyone suc...

  • Question

Beginner here...

Hi community, I just created a pdi and I don't know what to do next. the assumption seems to be that I suppose to know what to do? like is there a print statement test I can do to say "hello world" (if you know what I mean...)

  • Question
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