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Registration for now[dev]26 is officially open, and we want you in the room. Register now and save $200!
Registration for now[dev]26 is open! Whether you've been on the platform for years or you're shipping your first app, now[dev] is a two-day event for the people who write the code and make the build calls. Join us Nov. 4-5 in San Jose - learn more by clicking below! Learn more What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Join the now[dev]26 Hackathon: Build Something the World Has Never Seen Ready to spend a day b... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person Fuel Your Funnel: A Configuration Engine Strategy Briefing Hosted by Mayleen Fitzcha 20 Oct, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: ITOM Academy - Manage Certificates and Keys for the Post-Quantum Era Hosted by ServiceNow 20 Oct, 2026 09:00 AM PDT Event Details In person London Customer Success Reception -- Free Registration Open to All Hosted by RoxanneZ 20 Oct, 2026 09:30 AM PDT Event Details Online Register today for the SNUG Live event in Columbus! Hosted by tracyo_brien 21 Oct, 2026 06:00 AM PDT Event Details Online ServiceNow Exchange: Manage Technical Debt - Enterprise Architecture Technology Portfolio Management Hosted by ServiceNow 21 Oct, 2026 08:00 AM PDT Event Details Online The Resolution Catch: Why Great Conversations Are Just the Starting Point Hosted by Maria Reyes 21 Oct, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Not able to update article

Hello, I am listed as a author on this article but am not able to edit it.  Are you able to check the permissions and make sure the correct Amanda Mar is attached https://www.servicenow.com/community/itsm-articles/everything-you-need-to-know-about-th...

  • Question

Autonomous IT: Zero Touch Support and Zero Service Outage Journey Maps

  Every Autonomous IT story from a vendor follows the same three‑act script: services and operations are manual and reactive...then AI and automation are implemented.. then zero‑touch nirvana is achieved. It sounds elegant—and is almost useless when...

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  • Change Management
  • Incident Communication Management
  • Incident Management
  • Major Incident Management
  • Now Assist
  • On-Call Scheduling
  • Problem Management
  • Release Management
  • Request Management
  • Service Catalog
  • Service Desk
  • Service Operations Workspace

Speed to Action Tickets/Respond to Tickets

We currently have only the Evaluation Project, as we are in the process of upgrading to the full licensed version.  I am trying to determine if Process Mining will be able to provide the performance  metrics of how long it takes to action an Incident...

  • Question

Automatically Close All Incidents When a User Becomes Inactive

Hi everyone,I have a requirement in ServiceNow.Requirement:When a user is marked as inactive (Active = false) in the User (sys_user) table, all incidents created by that user should automatically be moved to the Closed state.Example:Suppose a user ha...

  • Question

Resolved! Remove "Say hello to ServiceNow Otto"

HiEver since the last update, this window pops up the first time I log in—is there a way to prevent it from appearing?Or where can I change this setting?Thanks, everyone

  • Question

Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

    Lately, it’s become harder for developers to get a Personal Developer Instance (PDI) when they need one.   Demand has outpaced capacity, and inactive instances are preventing builders from getting access.    That’s why we’re reclaiming inactive...

  • blog

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

  • Article

Open a New Form Step Not working in ATF

Hi Team, While running ATF, we are receiving below error. I have added them in the ignored/warning list. till error receiving.   Error Message: This step failed because the client error '/glide/nodes/abfbtsdev003_16005/webapps/glide/itil/WEB-INF/ui.j...

  • Question

Non-Admin App Scope Change

We have non-admin users working in a custom app and they need to be able to change their application scope in the platform but do not appear to have that ability. Does anyone know how to enable non-admin users to change their application scope to cus...

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