ServiceNow Community

Ticket visibility issue in Employee Center

Hello Team, We are facing issue in ticket visibility in the Employee CenterHere are 2 scenarios:1. If a user in "Requested for" or "Requested by"(in any one of these) and also in the "Watchlist" in that case ticket is visible in the Employee Center.2...

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Tokyo

How to identify Service Catalog items linked to specific approver groups?

Hi Community, I need help identifying the list of Service Catalog items that are associated with the following approver groups:FSD-FCIT_SM-APRFSD-FCIT_SO-APRThis is an information-only requirement. I am not looking to modify any workflows or approval...

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Not getting data tooltip at latest column in time series data visualization

Hi, some of the users reported that they can't see all data tooltip on latest column. They are able to see all data tooltip on previous columns. However, as an admin, I am able to see all data tool tip on latest column. Please check the screenshots a...

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Performance Analytics Reporting

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following...

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What allows for ?t=small to resize images?

So I've come across several places where we load images by sys-id?t=small, medium and large to load a different sizes of the image. But I can't figure out why it only works sometimes and not all of the times. I can't find any attribute on the image f...

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Help me with SAM PRO topics.

Hi, Can someone please help me with the process of Renewal through Sampro. How do to renewal process in sampro from strarting to end. And how to user different tables and other topics of Sampro. And other topics.

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Access need to view the Knowledge Center Data

Hi Team, User is able to access the knowledge Center but not able to see the data on the tabs "Potential duplicates" and "Top 5 potential gaps" what access is needed to view the data.

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Resolved! Impact of adding a property

Hello,We have a requirement where we need to hide a few error messages that are appearing when an incident is opened by user (occurring after latest hot fix) As per the suppport article, a property that hides query error messages is to be added.Pro...

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Associated changes /SCTASKs are closed but REQ/RITM still in Open

We were not able to auto close our system when the associated change and sctask were closed out. Also Associated change was closed but the corresponding SCTASK didnt get auto close.

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While Applying template on CR form , it shows the banner messages multiple times.

While I click on any template (as shown in the footer bar) , this shows a banner info message on the page (Which seems to be Out of the box Functionality) . The issue is it shows the banner messages as many times as i click on this template butto...

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I want to create a RITM from the inbound email.

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ritm is complete i want the activity tab in esc to be read only

In the ESC portal in the standard ticket. I want the activity and attachment to be readonly.

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In the software asset management workspace , In the success portal in the overview tab:

In the software asset management workspace , In the success portal in the overview tab: Projected savings dashboard widget is showing no data available.How can i see the data?And How can i check is that is there or not?Any schduled job needs to be ru...

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How to integrate Servicenow virtual agent with copilot using bot interconnection

Hi Team,I have a requirement to integrate Servicenow virtual agent with copilot using bot interconnection could anyone help me with this..? Thank you.

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Add Comments to selected items in catering request

Hi all, When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user. ...

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